BetterHelpReviews of betterhelp.com

Honest, direct, clear. I loved this application and the access it provided. It also matched me perfectly with a therapist based on my needs and found great value in my therapy experience with him. Highly recommend.

BetterHelp has helped to make the experience of therapy a great one for me. My experience with my therapist is amazing and I feel like I am getting the help I need to be the best version of myself. I am grateful for this experience and hope that anyone who is trying to decide whether to start their therapy journey, I hope they do with BetterHelp!

Incredibly simple, intuitive, and effective user experience, that lessens the anxiety and frustration of establishing a relationship with a therapist. The platform provided is also suited with multiple helpful devices to encourage personal responsibility in the therapeutic process.

First, I think therapy is helpful and important. At the end of the day it's on the patient to do the work but having the support structure is nice. I'm sure there are many great therapists available and I had a good one which is why I'm 3 starring BH. What docked 2 stars? I don't care for the automatic billing regardless of usage. I went through a period of 6 weeks without scheduling an appointment due to the business of the season I was in and a vacation. I was charged regardless of whether or not I had meetings. No remedy was provided by BH when I raised the issue. The "pause" membership option automatically starts up again after a short period. I want to be able to indefinitely pause the auto billing and turn it back on when needed. Since it's not an option, I ended up having to cancel the membership altogether which is not what I wanted and I'm not ok with paying 20% more to be billed weekly instead of monthly.

Better help has been the worse decision I’ve ever made for my mental health. I was looking for help with self esteem and family trauma and picked someone who was a good match. My first therapist cancelled on me, again I picked a second therapist who I thought would be a great fit. I used the live chat function, she said she was too slow to type fast and we didn’t get much done the first session. The second sessions was the same and I asked could we move to calls or video chat as the live chat wasn’t not functioning whatsoever and it was taking almost the entire 45 minutes to get to a point. She agreed. She called my session that day an hour before hand. She didn’t have any availability until a week later. I followed up with better help as this wasn’t great. During the 3rd session that followed after the cancellation we started a phone call, i was feeling extremely hopeful about this and was hoping my sessions would finally go somewhere. I could hear the therapist perfectly she claimed she could not hear me. She hung up as she said the connection was too bad, she then started a live chat. During this live chat 10 minutes into the appointment she said as the phone call function wasn’t working or video call that I should try face to face therapy. This is advice from one of better helps therapist, I felt as if my time has been wasted, my money has been stolen and when I try reach out to customer service to resolve this issue they are now ignoring me. I requested a refund of my money as the sessions were a waste of time, I was cancelled on and the therapist recommended I do face to face instead which better help don’t offer. I spent two sessions talking about personal things that were asked of me and it made me feel very vulnerable. I shared this as I wanted to avail fully of the service I’d signed up for I kept thinking it would get better but it didn’t. My therapist opened up a book of worms and then advised me to speak to somebody else not with better help. Is this a way for me to buy more sessions and change therapists and go through everything all over again? I have contacted better help multiple times before signing up, asking questions about the service previously and I was replied to within minutes. I’ve sent nearly 10 emails to better help across various email channels and now I’m being ignored. Signing up for better help was the worst decision I’ve ever made, I’d save your money and seek actual professional help as better help carry themselves in a disgusting way. Ignoring paying customers who have been put into uncomfortable situations by their therapists. The fact I’m now being ignored by this company is cowardly and pathetic.

Good Expensive for me

Practical and so far I’m dealing with a very good professional. No complaints. If your are busy or not a. Very good way to vent out and get the help you need.

Better Health is absolutely AMAZING! Found a therapist who truly understands me and is so down to earth, relatable and it works around my ever changing schedule! Would definitely recommend:)