Great
Based on 9,555 reviews
BetterHelp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Courtney Leigh S.
My therapist is Amanda. She has been working with me since March. I reached out to betterhelp because I have a weird schedule and do not like going out to see people. Amanda is kind and responsive, and knows what she's talking about with resolving the
Cecelia
BetterHelp has a variety of webinars on many topics for mental health. My therapist is wonderful and has helped me with many of the issues I have brought up in sessions. I love that I can journal and send it directly to my therapist - I can also choose not to send it and keep it more personal for myself. So far, my experience has been nothing but wonderful. The only issue we had was the audio not working for the video chat, but it wasn't an issue because we could still do a phone call.
Eileen H.
An awesome experience without having to leave my office, wasting time in traffic. My therapist is so wonderful I can not tell you
Eli C.
Super accessible, affordable, and the beginning questionnaire is impressively thorough. Highly recommend!
Elena C.
BEWARE of GIVING YOU CREDIT CARD to this company and trying to cancel services. We cancelled he monthly plan on cancelled 7/19/21. On 9/19 they decided to charge my card a whopping $ 585.00 for no reason. They claimed they refunded me in October but my bank never received the credit. It's now 11/11/21, and after numerous emails, I am still waiting for the refund. They are thieves, and once you give them your credit card, you are doomed!! Beware beware of them. And their therapies are also a scam. DO NOT SIGN UP WITH THEM!!!!
Si
The therapist was barely available at all during the free trial period, and the one time I managed to meet with her she was dismissive and cut me off a whole lot. It didn't feel like a safe space to discuss issues, or ask for help unless you were able to be very exact. No room for rambling or misspeaking because you were working something out. I felt much worse after the session, she didn't have time to see me again for weeks, and I canceled my free trial early. Especially don't recommend if you're suffering from anxiety or CPTSD.
Reply from BetterHelpNov 12, 2021
We expect much better from the therapists in our network, Si. I'm so sorry that this was your experience and we'd like to make this right for you. I'll request more information through Trustpilot so that I can hopefully get in touch with you directly about this!
robert E.
Genis Timmerman has been fantastic and very flexible as far as schedule and her personalized treatments have been extremely helpful . I certainly recommend better health as your solution to therapy
Jennifer E.
This platform has been most helpful. I like the convenience of online sessions and leveraging technology makes it much more likely that I can realistically 'fit in' counseling to my crazy schedule. My therapist is very helpful and he offers practical solutions, listens to my concerns and asks thoughtful questions. He has been very helpful so far!
