Great
Based on 9,555 reviews
BetterHelp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Robbie G.
I've been blessed to "study" with some of the world's best coaches and therapists. Yet, the opportunity to be matched with a Therapist I can easily meet with, reach out to and seek perspective from my own home has been life changing. I HIGHLY recommended this platform and process to anyone and everyone.
Faith R.
Well, it’s only been a couple weeks. I feel that I was matched with a therapist who met the criteria that I had signed up for. Tracie has been very responsive and insightful. Some people may think that $65 a week is a lot but it is about what my deductible was for a therapist that cost 175 a session. Here I am able to have a session and have the ability to email throughout the rest of the week if needed for questions or help. Well, I could email my previous therapist. I would never get a response until my next session. This is so much better.
John L.
My counselor has been very good helpful and has helped me a lot with the loss of my wife. However, since I only see my counselor once every other week the billing department is still billing me once a week. I've talked to them but they seem to be having difficulty understanding. The counselors are great the billing department sucks unless you go every week. They seem to have trouble understanding that a guy could see a counselor every two weeks. I hope this review makes them straighten the problem out so I can give them 100% good grade.
Timur G.
Found a great therapist from a second try. The service itself does not get in the way and feels pretty seamless, only once had a technical problem. Pretty happy about it overall, would recommend.
Ana A.
Una estafa. Cobran aunque no tengas sesión con el terapeuta. Me he dado de baja tras una sesión
Reply from BetterHelpJan 7, 2026
Hola Ana, Lamentamos que tu experiencia no haya sido la esperada. Nuestra suscripción da acceso a todos nuestros servicios de forma continua, y entendemos que esto puede no haber quedado suficientemente claro. Si aún no lo has hecho, nuestro equipo de Atención al Cliente puede ayudarte a gestionar tu caso. Escríbenos directamente a [email protected] y estaremos encantados de ayudarte.
George F.
UPDATE: When I requested it, they did refund me. What I objected to was being charged immediately when there was no visit. Most sites charge after you make a purchase. ORIGINAL: I accidentally signed up, thinking they took insurance. I immediately asked for a refund. They took out $90 for one week of "service", even though I immediately canceled. I had to go to my bank to get the rest of my money back.
Reply from BetterHelpJan 7, 2026
Hi George, We will typically provide a refund for unused time upon request and want to be sure this is looked into further by a member of our management team. I've requested the email address linked to your account so that we can follow-up with you directly on this. All the best, BetterHelp Team
Brooke P.
My therapist is great. She has helped tremendously in my healing journey. I do wish better help had some more affordable service options.
Guillermo L.
Finally have someone neutral to talk to about my frustrations. Getting great Christian advise. Getting help in understanding the views of others, other than myself. I would suggest getting help from someone or better help, especially when you feel stuck as I have. I feel that we have just scratched the surface and my therapist is awesome at digging in slowly.
