Great
Based on 9,555 reviews
BetterHelp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Julie
My counselor at Better Health has always been extremely informative and gives me lots of great tools to help myself with my crisis. She reads and responds to my journal entries (with my permission) which in turn helps me!
Jennifer S.
Betterhelp.com is a wonderful source for support. As a single,full-time working mom, being online is so convenient. I like the freedom of messaging my therapist when I'm full of thoughts and emotions. Responses are always quick, helpful and genuine. Not feeling obligated to an in office visit, makes me want to wake up Saturday to join a Groupinar meeting. At first I thought I'd do one month, I'm going to happily stay for a few more months!
Colton Michael H.
I do not have time for traditional settings and so just being able to hop on a video chat and message my therapist throughout the week is super helpful. This program has helped me a lot! Definitely worth a shot if you are on the fence
Alison L.
Amazingly Easy Get the help you need and deserve. The time is now. Love yourself and one another
Tahoe
Here is an account to my one month exposure to a therapist that represented Better Help. I left several texts for my therapist and received one minimal answer. Then when we had a phone conversation she had several long pauses (I had to ask if she was still there) and heard her eating while waiting for responses. This is not my concept of professionalism when it comes to therapists of any kind. It only adds to my perception of many (not all) therapists are more in need of a good therapist than many of their clients. I walked away dissatisfied. Then, after I cancelled my account with Better Help, they still tried to charge my account for an additional month. Thankfully, I blocked them from my card and bank before getting charged. If you choose to use their services, take care.
Reply from BetterHelpSep 20, 2021
Thanks for sharing about your experience, Tahoe. We certainly expect much more professionalism than what you're describing from any therapist that works within our network. We'd really appreciate the chance to dive into this further with you and gather more information so we can try and make things right for you, and also ensure this type of experience doesn't continue for others. If you haven't already, please reach out to our Member Success team ([email protected]) so we can help with billing, and hopefully gather more information about your experience. Thank you, BetterHelp Team
Tyler
I've had a very positive experience w/ Betterhelp. I found a great therapist and the software makes it convenient to connect. Highly recommend.
Dorine Aileen de H.
BetterHelp is a great platform. It matched me to a counselor who is professional, intelligent, and very knowledgeable of the issues I need help with. I'm glad this option exists, because being able to access quality therapy from the comfort of my own home is a really big help.
Dee
Really great service. I'm matched with an amazing counsellor & I like how we can message in between video sessions. The worksheets she provides are super helpful. I also like how there’s groupinars to attend. Really good value for money & I got a discounted rate due to my financial hardship.
