Great
Based on 9,555 reviews
BetterHelp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Mary
BetterHelp is an amazing! I was quickly matched with a therapist. The therapist assigned to me helped me come to a place where I was able to make a clear decision with an issue I was experiencing. I'm so grateful the opportunity to connect with BetterHelp!
Alessandro B.
I would give a zero star review if I could! Counselers did not give a damn about patients and just saw them as a number and would pack as many clients as possible. No human contact, Counselers with more issues than clients,zero professional, customer support Un responsive for complaints...
Reply from BetterHelpJun 23, 2021
Hi Alessandro -- I'm sorry to hear that you had a poor experience with some of the counselors working on our platform. If you feel they lacked professionalism, compassion or care then we'd like to make sure that's properly addressed with our clinical team, and that appropriate actions are taken to prevent this from continuing. Our Member Success team responds to inquiries and complaints generally within one business day, so if you reached out to us through the "Contact us" page on the site (or via "[email protected]") and didn't see a response to your inquiry in your primary inbox, please make sure to check your SPAM or JUNK folders within your email. We'd really like to make sure we help make this right for you, as this is not the typical experience for BetterHelp members! Warm Regards, BetterHelp Team
Maux M.
BetterHelp was great in connecting me to a great therapist as well as answering any questions I had. They worked with me to make sure I had the help I need and a way to afford it.
Chiara
Please avoid Debra Miller. She is one of the counsellors on the Better Help platform and she is sooo racist that I had to hang up the phone on her mid session. Her racism meant she was literally unable to accept my reality, which is that I come from an educated, affluent family in Africa. Instead she INSISTED that my entire family, as Africans, were likely violent and mentally unstable. When I explained the reality, that my family of origin are well educated professionals, she asked me if I hear voices and if I imagine things that aren’t real. Bizarrely she also kept insisting my mother has bipolar disorder, even though she’s never met my mother and my mother has never shown any signs of being bipolar. Truly horrifying and traumatising experience with this “therapist”.
Reply from BetterHelpJun 23, 2021
I'm incredibly sorry to hear about your experience with your counselor, Chiara. This is not at all the type of feedback we're used to hearing, and we'd greatly appreciate the opportunity to do a formal investigation in order to ensure this is properly addressed. If you haven't already, please reach out to our Member Success team at "[email protected]" via the email address linked to your account so we can file a report with our clinical team. We'd like to do what we can to get to the bottom of this, make things right with you, and ensure that nothing like this happens in the future. We look forward to assisting you with this. Warm regards, BetterHelp Team
Ilkay D.
BetterHelp was the solution I needed as I had been waiting for availability of a local psychologist for 8 months before giving the app a try. I'm very pleased with the quality of interactions I've had with my psychologist and the overall user experience. Everything is well thought out.
Kat W.
BetterHelp is convenient, affordable, and a great option for those looking for more accessible therapy. My counselor Amanda is SO supportive, kind, and helpful. She has really helped me so much!
DONNA
Betterhelp is a great help company. There team always got back to me in a timely manner, I appreciate that.
Kay E.
So far Betterhelp is great. I love the convenience of getting Therapy from my phone. I have access to groupinars that allows me talk with others going through the same experience (privacy is maintained). It feels good knowing that I'm not alone in the struggle. My therapist is amazing. I went through a number of therapists before finding the right one and your allowed to change therapists no matter what. The best part about this app is it is affordable. The main reason I put off therapy was because I couldn't afford it and did not have insurance coverage. This is such a relief to my mental health and has encouraged me to keep healing.
