Great
Based on 9,555 reviews
BetterHelp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
George F.
A place to embrace your uniqueness when your self belief barometer tells you to hide your weirdness. I can only speak for myself, but BetterHelp have nailed it. Service, counsellor match up, resources, and most importantly, A safe space.
Sara
I am appalled and upset with the service I’ve received. It’s absolutely ridiculous how unresponsive and careless my therapist is. I asked many questions to which she did not really reply. I’ve told her my vulnerable stories and she replied with bare minimum of effort. Her carelessness in responding to me also led me to waiting for the wrong appointment. Imagine of constantly getting bare minimum of effort and delayed replies, and waiting enthusiastically for the first therapy call ever, and no one appeared. I was left there waiting. These experiences are such a terrible thing for when you’re already depressed and anxious. They misinformed, misled and did not deliver adequate service according to the contract. They should be ashamed of their business, mistreating and exploiting vulnerable people like this.
Reply from BetterHelpMay 7, 2021
Hi Sara -- I'm so sorry to hear about your experience with your BetterHelp counselor. I can absolutely understand your disappointment and we'd love the chance to make this right for you. We're not at all in the business of mistreating or taking advantage of people, but are truly here to try and provide ways for people to get actual help along their mental health journeys. We'd love the chance to make this right for you. If you haven't already please reach out to our Member Success team directly ([email protected]) using the email address linked to your account so we can assist you with restarting your subscription and getting your rematched. If you'd prefer to look into a refund, we can help with that as well. Warm Regards, BetterHelp Team
Jessica
I can't express enough how much this service has helped me. My couselor has given me the tools I need to constantly better myself and my obstacles around me. The Customer Service Team has been incredible through and through. I'm grateful, thank you.
Sabrina R.
Buen precio y buen producto para un propósito
Andrea
Worth every penny!
David E G.
Thank you so much it was pretty straight forwards thank you for making it easy.
M. H.
I am a person because of PTSD and Bipolar does not like to go to therapy sessions or any offices whatsoever, however this program has offered me a great help, with an amazing counselor who is actively listening and understanding me in a friendly manner. I know I am safe in my house and really comfortable talking because she is just like a friend with lots of experience who is trying to help.
Francine M.
trough only 3 therapy sessions I have experience a great shift, indeed my attitude toward my financial challenge has completely change! I have now a conqueror/winner attitude then looser attitude. the care that I am getting betterhelps me to just realize that I really matter, I deserve anything I want and I can achieve anything I want.
