Great
Based on 9,555 reviews
BetterHelp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Susan L.
BetterHelp is a great therapy option and I have had nothing but positive experiences with interactions on the platform and my therapist is very knowledgeable and understands my needs and provides great support!
Laimdota Z.
I’ve had a positive experience with the people here as well as the app/web environment itself.
Elizabeth P.
Signing up with BetterHelp was a quick, efficient experience. I filled out a short survey and was quickly matched with a great therapist. The online platform works well for communicating via message, journal, phone, or video meetings. The sessions are short, only 30 minutes, but worthwhile and very convenient because you stay in the comfort of your own home. Privacy, security, and safety concerns are handled professionally and well. I feel I am in good hands and have received excellent help and support.
Joni L.
I used BetterHelp several months ago and am still salty about it. $300 for a total of maybe 15 minutes of counseling all via text and voicemail? Granted I didn't change therapists during the month I was signed up. The one I had seemed great, she just spent so little time and rather than validating my feelings she kind of shamed me for them. "Well I feel that way too. Who doesn't?" Ummm... don't recommend.
Reply from BetterHelpApr 30, 2021
I'm so sorry to hear about your experience with your counselor, Joni. I can certainly understand why you'd be disappointed, and we'd love to try and make this right for you. If you haven't already, please reach out to our Member Success team ([email protected]) about your experience so we can work with you to resolve the trouble! Warm Regards, BetterHelp Team
Robert H.
Overall, I am very pleased BetterHelp. My one complaint is a lack of overall structure. All of the therapists have been well qualified and I understand it is hard to structure tele-therapy but it seems like each therapist has complete freedom to operate how they desire, which has prose and cons. My first two counselors specifically requested me to change counselors which didn’t feel good, considering everyone in therapy is in therapy for their own reasons. But I admit it is good the counselors have the ability to make that request. Overall- very pleased. Just takes time to find the right counselor!
Emily C.
I needed this help during extremely stressful times for my family and marriage especially. It’s wonderful to have an objective person to reach out to and get helpful information and suggestions from.
Joshua D.
I freaking loved this and I recommend it to all of my friends and family as it's truly a great app. It helped me when I was low and now I'm back on my feet.
Sarah K.
I've been recieving excellent help for my ADHD and anxiety. I feel like my counselor really listens to my priorities and helps me come up with strategies to correct thinking errors. If something isn't working, she listens with patience and kindness. She's taught me the importance of creating a script for my trauma and being able to repeat that over if I need other therapists in the future.
