Great
Based on 9,555 reviews
BetterHelp4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Misty
My counselor has been incredibly supportive and kind, but also awesome at explaining the reasons why we react to trauma and may still have those reactions years later. BetterHelp has been incredibly easy to use and professional, and always feels like I have support available to me.
L G.
Better help has given me the ability to prioritize my mental health, even in a pandemic.
Sophie T.
BetterHelp has been an absolute game changer for me. You can access counselling immediately and from your own home so you don't have to take chunks out of your day traveling. The first counsellor I was matched with didn't suit me and I could easily switch to someone else who I felt understood me better. My counsellor is highly qualified, understanding, supportive, and responsive and she has really helped me in just a few weeks. The customer service has also been great when I contacted BetterHelp about the first counsellor. I've recommended BetterHelp to lots of my friends!
Claudia N.
Incredible took especially during the current circumstances. My counselor has helped guide me to reflect, analyze, and improve. I cannot thank her enough. She is incredible - she is even helping me find resources for certain specialty issues here in my region (I live in the south of Germany). Perhaps one small thing I would like to add is my counselor only offers chat function when i specifically asked for video/call when signing up, but i quickly got used to this and this way is growing on me. Maybe for some people, this would be an issue. I have and will continue to recommend this to my friends and family.
Anonymous G.
Great, but there is room for improvement. For instance, in the beginning, I was repeatedly matched to therapists that lacked availability. The site should check their availability or automatically give a free week if your counselor is unavailable the week you are matched. Sometimes, my counselor was not available for a week. It would be nice if you could do a plan where you choose one or two sessions per month rather than being required to do it weekly. I also wish I could use this platform with my insurance (free telehealth). I like the journal system, but it doesn’t let me add entries to old days, only to today. It would also be nice if I could access the platform from my phone and computer at the same time so I could review the worksheets during my session. The worksheets are very helpful. Overall, this tool helped me improve my mental health, and I recommend it to anyone who has never tried therapy to try for at least two months.
Tom
I'm so grateful betterlife exists. Without them I'm not sure where my life was headed. I have a great counselor and betterlife is so helpful. Thanks betterlife for being here.
Erin M.
BetterHelp is amazing and has helped me so much in my life overall.
Kathleen M M.
BetterHelp was a great chance for me to be seen by a therapist when I really needed it. I would highly recommend using their services if you need help. My therapist, Tonya Osmond was kind, caring and a great listener.
