Excellent
Based on 3,134 reviews
Better Way Health4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1999, we have dedicated ourselves to providing evidence-based products and amazing customer service, which has led Better Way Health to become the #1 rated supplement company on Trustpilot in multiple categories.For us, it's not complicated. We want to offer products that actually work. Our product line is intentionally small and specific, with an emphasis on the immune system. We will not add a new product until we are comfortable offering it to our own family and team members. With that in mind, we are laser-focused on a product called Beta Glucan. Ours in particular is the purest form available and can increase immunity like nothing else. Our team is genuinely passionate about our evidence-based products and serving people with excellence, a combination that truly sets Better Way Health apart!Core ValuesExcellence Everywhere: We strive to do everything above and beyond to glorify God. This is reflected in the products we offer, how we treat each other, and how we treat our customers.Transparency: We want to serve each other and our customers with honesty and openness. When we are transparent with one another, authentic trust is built.Amazing Customer Experiences: When we do everything with Excellence and Transparency this creates a customer experience unlike any other.Core Focus Bettering the world with Beta Glucan.Company VerseI want you to desire the best gifts. So I will show you a much better way. [1 Corinthians 12:31 CEV]Try Our Products For YourselfUse the code below for 10% off your first purchase: TRUST10Beta Glucan 500Beta Glucan 100 PlusBeta Glucan 100Beta Glucan Replenishment CreamOur StoryWhat is Beta Glucan?
Better Way Health (betterwayhealth.com) has 3,134 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
3,134 approved reviews, newest moderated first
Barbara T.
Excellent customer assistance! Charlene is awesome.
Reply from Better Way HealthSep 8, 2020
Thank you for your feedback, Barbara! It's always our pleasure to serve you! Our team of Amazing Customer Experience Specialists are truly amazing. We're so glad Sharlene has provided you excellent customer assistance. Thank you for being part of the Better Way Health family.
Gayle O.
Great company and great customer service👍
Reply from Better Way HealthSep 4, 2020
Your review makes us happy, Gayle. Thanks for sharing, we appreciate you!
00000
Good service
Reply from Better Way HealthSep 4, 2020
Thank you so much for the review. We love hearing you were served well.
Mary A.
I had an auto refill that I never received. I called customer service and they shipped another out the same day! They are a great company to work with!
Reply from Better Way HealthSep 1, 2020
We love that you are sharing this review, Mary. We really do hate to make mistakes, but sometimes things happen. Thank you for your patience while giving us the opportunity to make things right for you. We appreciate you very much!
Dag U.
Immediate reply and response. Have purchased earlier from them and that's, good experience why I am back.
Reply from Better Way HealthAug 31, 2020
Thank you for the feedback, Dag! We're so happy you had a great experience with our team. It is our pleasure to serve you. Take care!
Ann R.
I received top notch care when calling Better Way Health!
Reply from Better Way HealthAug 31, 2020
Thank you for your 5-star review, Ann! It's truly our pleasure to serve you. We always seek to serve others as we ourselves would like to be served. Thank you so much for your trust in Better Way Health and in our great products. We greatly appreciate you!
Felicia
I only gave you 3 stars because I cannot access my tracking online!!! Something isn't working with your system!
Reply from Better Way HealthAug 28, 2020
Hello Felicia! Thank you for sharing your honest feedback. We are sending our apologies that you did not have a good experience trying to access your subscription online. We were doing some important updates which resulted in some customers not being able to see their full account information. We have completed the updates now and you should be able to log on and review your account. We think you will love the new features! If you have any issues please call us, we are always here to help.
Richard
Unexpected full refund due to undelivered package. ...but wait! My package is still in hands of the local delivery company that is impossible to contact, so Better Way Health felt somewhat responsible for it and proceeded with a full refund. This is what I call business integrity and standing by the customer. Thank you.
Reply from Better Way HealthAug 28, 2020
Thank you for your 5-star review, Richard! Unfortunately, the pandemic has delayed the deliveries of some orders, and while that aspect is out of our hands, we felt that the refund was something that we could do as a sign of our appreciation for your understanding, patience and kindness while you await the arrival of your order. What we do is so much more than a business. We truly care about others and we seek to serve others as we ourselves prefer to be served. As the saying goes, "If you don't have integrity, you have nothing." Thank you for being part of the Better Way Health family and allowing us to serve you, Richard.
