Excellent
Based on 3,134 reviews
Better Way Health4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1999, we have dedicated ourselves to providing evidence-based products and amazing customer service, which has led Better Way Health to become the #1 rated supplement company on Trustpilot in multiple categories.For us, it's not complicated. We want to offer products that actually work. Our product line is intentionally small and specific, with an emphasis on the immune system. We will not add a new product until we are comfortable offering it to our own family and team members. With that in mind, we are laser-focused on a product called Beta Glucan. Ours in particular is the purest form available and can increase immunity like nothing else. Our team is genuinely passionate about our evidence-based products and serving people with excellence, a combination that truly sets Better Way Health apart!Core ValuesExcellence Everywhere: We strive to do everything above and beyond to glorify God. This is reflected in the products we offer, how we treat each other, and how we treat our customers.Transparency: We want to serve each other and our customers with honesty and openness. When we are transparent with one another, authentic trust is built.Amazing Customer Experiences: When we do everything with Excellence and Transparency this creates a customer experience unlike any other.Core Focus Bettering the world with Beta Glucan.Company VerseI want you to desire the best gifts. So I will show you a much better way. [1 Corinthians 12:31 CEV]Try Our Products For YourselfUse the code below for 10% off your first purchase: TRUST10Beta Glucan 500Beta Glucan 100 PlusBeta Glucan 100Beta Glucan Replenishment CreamOur StoryWhat is Beta Glucan?
Better Way Health (betterwayhealth.com) has 3,134 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
3,134 approved reviews, newest moderated first
Shirlee P.
Sharlene is THE BEST!!! so by efficient, knowledgeable, and kind. Thank you thank you!!!
Reply from Better Way HealthJun 12, 2024
Shirlee, we can't thank you enough for sharing your experience with us! Sharlene is pretty amazing and we are happy to hear she took the best care of you! It's wonderful to have you as a part of the Better Way Health family!
LH
Usually your customer service is great but I wasn’t able to access my order or change my address or get any tracking info or anything. Is your site down?? Even the “Live Customer Support” was entirely useless. Disappointing
Reply from Better Way HealthJun 12, 2024
Thank you for sharing your feedback. There was indeed a challenge on the website, and some of our customers were unable to log into their accounts. We apologize for this inconvenience and want you to know the issue was quickly resolved. An order confirmation email was sent for your order as soon as it was processed. The tracking confirmation email is normally sent about 2 days after the order is processed and shipped. That was sent in its normal time frame. We offer Live Support during our business hours which are Monday - Friday from 9 am to 5:30 pm EST, and we love talking with our customers! Our customers can call, email, text, or send a message after hours and we will follow up promptly the next day. If someone uses the Messaging option on our site after hours, a message is sent to let them know that we will reply once we arrive back in the office, and it shares our hours of operation. That being said, we were not in the office at midnight when you were trying to reach us via the Messaging option. We're grateful you reached out, as we love to help! We replied the next day to your message inquiring about Live Support. That was the only question in the message. We replied to your message, emailed you, and also called and left you a voicemail. We'd love to help you in any way we can and would love it if you could call us or email us with what your initial request was. Please allow us the opportunity to serve you and make everything perfect for you. Thank you for being part of our family at Better Way Health, and have a wonderful day!
Ardis M.
Timely service and packaged well!
Reply from Better Way HealthJun 12, 2024
Thank you for taking the time to rate your service experience with our company, Ardis! We love hearing that the shipping was prompt and that you are pleased. It's an absolute pleasure to have you as a part of the Better Way Health family!
Valerie
Customer service was so kind and patient when explaing the product and directions thank you so much God Bless you 🙏
Reply from Better Way HealthJun 14, 2024
Valerie, this makes us so happy to hear! It's our goal to provide amazing customer service along with our quality, immune-boosting products because we genuinely care about our customers and their needs. It's an honor to serve you! Thank you for choosing Better Way Health!
Andrea F.
I like the notifications I get when my supplement is being processed & the option given to delay it if necessary & when they've been delivered
Reply from Better Way HealthJun 11, 2024
Hello Andrea, I hope you are doing well. I just left you a detailed voice message regarding your review. I want to start by saying thank you for sharing your feedback. I understand and I want to acknowledge your concerns. First, some good news: Beta Glucan is not affected by temperature, cold or hot. So sitting in the heat or cold will not damage the potency of the Beta Glucan. Although Beta Glucan is not affected, we do have some customers who like to stock up in the cooler months to avoid their products sitting in the heat. Unfortunately, we don't have too many options regarding the delivery choices to your doorstep. You can change your order to be delivered via UPS but that cost is about $30 for ground delivery, which is super expensive. If possible, you can also explore options like changing your address to a work location or setting up a secure delivery box if delivery to an unsecured mailbox is an issue. You can also order our products from Amazon. I believe they may deliver it directly to your doorstep. If you have more questions or concerns please reach out any time, we are always happy to serve you. Thanks for being a great customer. We appreciate you. God Bless!
Michael J.
While I am a long-time user of the Beta Glucan 500, I found myself struggling to pay for it as well as the cancer meds I am forced to use. Zach worked with me to help find a mutually agreeable solution that allows me to continue with a product I am certain has extended my life over the past 11 years.
Reply from Better Way HealthJun 14, 2024
We're so happy to hear that Zach was able to help you with a solution that meets your needs! He is a blessing to our customers and team! Our products are backed by research and proven to be effective and it's an honor to provide supplements with this level of quality to our customers. It's an honor to serve you! Thank you for choosing Better Way Health!
Binks M.
The chat persons are super responsive. And it's a real person!!
Reply from Better Way HealthJun 12, 2024
We can't thank you enough for your awesome 5-star review, Charlene! It's always a pleasure to serve you, and we love having you as a part of the Better Way Health family!
Felicia
Great help. Website was not useful. Glad phone help was available.
Reply from Better Way HealthJun 19, 2024
We're so sorry to hear that you had issues using our website, Felicia! We're thankful that you were able to get the help you needed via phone and one of our awesome team members! It's our goal to provide amazing customer service because we truly care about our customers. Thank you for choosing Better Way Health! We appreciate you.
