Average
Based on 75 reviews
Big Ear3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Big Ear supplies custom earplugs according to the needs of an individual customer. We provide on-site custom hearing protection services.
Big Ear (bigearinc.com) has 75 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
75 approved reviews, newest moderated first
Gutter G.
Stone was incredible- his service was exceptional and the product was the pinnacle of performance. I will be a customer for years to come
Reply from Big EarAug 7, 2024
Thank you so much for your kind words. My father taught me all I know and I aim to shepherd his Legacy and Big Ears legacy into the future. Your words mean the world and we look forward to working with you in the future.
John
I was in the market for a new custom earpiece for two-way radios at work as I work in law enforcement. I came across Big Ear on my journey after a few failed attempts to get the proper kind of ear piece for concerts & larger scale events where hearing with my current ear piece was becoming a problem & uncomfortable. September of 2023, I decided to spend the money to get a new custom mold, filled out an order form & submitted excited to see the final result of my ear piece. I then waited as production for custom pieces take some time & finally received an email on November 9th, 2023 in regards to my order & that my brand new earpiece had finally shipped. The wait was on & I was ready to receive my earpiece for upcoming concerts/events...I meticulously checked shipping updates every few days to find my order was stuck in customs in New York, okay, perfectly fine. The wait didn't stop. A few weeks passed & not a single update, no shipping updates, nothing. After a few weeks, I then received an update in regards to my order. It had been sent back to the production office, for some unknown reason, & they were waiting for a response from the shipping company. I also took this time to ensure that the shipping address was exact. Then continued to wait, no update, just a consistent back & forth email exchange that has seemingly gone nowhere. Order back ups from November, shipping problems with the shipping company, etc. If you do not have the resources to sustain the volume of orders or are having trouble with shipping product. Change shipping companies (there are MANY options), outsource your work to other parties that can get them done in a timely manner & have the resources at hand in backup situations. Do not attend trade shows & events, promising a product & then failing to deliver, or at most delivering a sub-par product as other reviews have stated here with the money that be being charged for the products. If you want a loyal base of customers, deliver a high quality & consistent product.
Reply from Big EarAug 7, 2024
John while I do not agree with your assessment of our company I do understand that we all have areas in life to improve. I aim to do so in my business and I value your feedback.
Daniel
Picked up a pair of adaptors for my Bose Proflight and a pair of earplugs for my motorcycle. The aviation adaptors are extremely comfortable and I don't dread putting on my headset. The earplugs have made my long road trips amazing and so much more comfortable.
Reply from Big EarAug 7, 2024
We love the Big Ear Family! Thank you so much Daniel!
Sandra
I just Ordered a pair of soft earplugs for my motorcycle and they are game changing. Hands down the best money I've ever spent on something for my motorcycle other than my motorcycle. It took a little bit to get used to wearing them but when I settled in, it's been pure bliss.
Steve U.
Got a pair of soft headphones for my BMW at Daytona Bike Week. From this point on I won't wear anything else but these. Absolutely incredible product and the customer service was phenomenal.
Steve M.
Met theBig Ear guys in Birmingham at a Barber museum event. Best thing I’ve ever bought for riding my motorcycle.
Terrence S.
Started an account to praise customer service. The Big Ear team rock. I Got a set for my motorcycle and a set of adaptors for my plane, it took a long time to build but they are built great and work amazing.
Reply from Big EarSep 23, 2023
Terrence, thank you so much for the kind words, so happy the adaptors are working great.
Stephen
Buyer Beware!! Avoid this company at all costs. I heard about their product that uses a custom ear mold that attaches to the Aviation Bose Proflight 2 Headsets. I placed the order in Feb. 2023. I received the ear mold kit and sent it to them in March. I received confirmation that they received the molds on March 9th. I was told it would be up to a month (business days) to receive the ear molds for my headsets. After several back and communications I was told they would be shipped April 28th. That date came and past. I heard nothing. When I reached out again I was told he was gonna ship them directly.(I am not sure what that meant) However, it was May 9th when I received the molds. One attached to the headsets. the other did not. The silicone mold was flawed and wouldn't attach. I sent him pictures and after several more communications I was told on May 15th. that they would rebuild them. He also said that since they are only being rebuilt it would only take 2 weeks. It is now July 26th and I still have no replacement. I was using the one side and after a month the silicone section that attached to the headset failed and will not stay on. Essentially I have noting to show for the over 200 dollars spent. I have gotten sporadic responses to my inquires. I have been told that they are going to fulfill the order. I have no idea what to expect considering most of what I am told are lies to just by time. It's basically a fly by night company that has the appearance of a reputable one. That being said, the product in its current state is garbage. They way they attach to the headset is flawed and in my opinion can't last. I have been told I have no refund option. I understand that is the contract as it reads. However, I believe that is only if they are doing business in good faith. That is not what is happening here. I have not heard back and do not know when I will receive anything. It has been 5 months and I have nothing to show for it. I assured him that I will do what I need to do on my end and he can do what he needs to do. Spreading the word about this company is just the beginning for me. I will not stop until I am made whole in this transaction. So please save yourself. There are others out there for this kind of product. Update 08/10/2023 Stone, Thank you for taking the time to comment on the individual issues pertaining to my complaint. I do appreciate that. I do hope whatever modifications made to the new earpieces fix any previous issues. I will be the first to put it out there. That being said, I have received an email confirming the receipt and future fulfillment of replacing the old earpieces. However, I have not received shipping or any other information detailing a timeline for me to receive the replacements. I will be sure to update that when I do. Again, Thank you for your reply. I do hope this is helpful for those looking this product. Steve
Reply from Big EarAug 9, 2023
I will answer each of Stephen's questions in line here below for complete clarity. Buyer Beware!! BE: The buyer should always beware. Big Ear is over 20 years old and is now trying our hand at online ordering, and it has many challenges as we learn and grow. S: Avoid this company ... BE: Steven did place an order for him and his friend Carl. We make custom in-ear adapters for many different products, and Stephens was for a set of Bose Pilot headsets. When an order is created, this is where the process begins. We have to obtain a set of impressions of a person's ears. We have over 200,000 impressions here at our office, so if we haven't met you at an event, we need a set of impressions. It is straightforward but does take time to ship, make, ship back, and process. When we receive them, it normally takes 30 business give or take, because it is based on how many are in the Q ahead of the new order. Each one is handcrafted, and the process is immense for such a small product. S: I received confirmation... BE: It did take longer than we all wanted, and we were sorry about that, it is the nature of this business. Kind of like a farmer, it is a long process from seed to harvest; no matter what you do, it is hard to speed it up. S:One attached to the headsets.... BE: Because of the attachment issue required to attach this unit, we found that some people have very small ear bowls. We need to find a solution for the attachment issue over time that sometimes had an issue. On the set that Stephen bought for Carl, they fit perfectly but they were having an issue that they were coming off the headset too easily. We needed to redesign the attachment for this Bose unit. S: Essentially.. BE: We received Carls and Stephens's returned adapters and can see that all the improvements that we have made will really work well for them. They are now complete and shipping back to them. I do understand how frustrating this can be, but it is an earpiece, not a life hanging in the balance. People put incredible expectations on things, and after 20 years in business, we have seen a lot. There is no magic wand, we have to work through issues one at a time and find a solution that works. We now have this solution and have fixed it, but not without issues and forced patients for this process. S: It's basically..... BE: Obviously, this is frustration talking, and we understand this. It is the business that we are in. We build an inner body product one-off for each person's shapes and challenges o each ear, and sometimes it takes a bit to get it right. The reason for no refund is it is custom-made for one human, we have many shipping charges and labor that goes into each piece, and we won't quit until it is right. It is not a product that can be returned and put back on the shelf or resold, and this is why we have to resolve each issue. S: I understand ... BE: We have been in contact with Stephen and now that we have the update done, we have rebuilt his unit and it is shipping back to him. Because o customers like Stephen, we continue to always provide the very best product money can buy, and anytime we can improve it, we do. It just takes time and effort to accomplish this. We have a chat that is monitored 24 hours a day, and our cell phones are on the website for the best customer service we can provide. S: I assured him ... BE: Again, we are sorry to Carl and Stephen for the long time to get a simple adapter, but we want to thank them for their persistence as this always makes it better for everyone in the long run. Do your research and try and contact other companies as Stephen has suggested, and if we are a fit for you we would like to provide a solution for you. [email protected] is my personal email or hit me on the chat. Stone
