BiggerBooksReviews of biggerbooks.com

Better than what was described...I bought a used book for close to 3 dollars without shipping that looked practically new.. the book originally retails for around 60 dollars.

Fast delivery and the used book is in excellent like new condition.

Oder was received quicker than I anticipated. Very satisfied with the purchase and service

After reading many reviews that sound a lot like what I am dealing with, I have a feeling my situation will end badly. I am going to say now that if I don’t have the book next week I not only plan to file a BBB complaint, I will also be filing a banking fraud complaint with their credit card company as well as the bank that holds their merchant account. I ordered a book they had “In Stock” on a Tuesday and paid for two day shipping as I needed the book for Saturday. My credit card was immediately charged the price of the book and the shipping. Today (Thursday) I didn’t receive the book but I was fine since it was ordered late in the afternoon on Tuesday. I assumed I’d be getting it on Friday. Then I realized that I didn’t get a tracking number yet. I logged in to check the tracking only to see my order was still processing. I called customer service for 2 hours and never got a human to pick up the phone so I decided to try their chat tool. I explained to them my situation and asked for an update. I was told that it says on their site that the book I purchased says that it usually ships in 7 to 10 days. I told them I was aware of that which is why I paid for expedited shipping. I was then informed that the 7 to 10 days was the time it took for them to procure the book from one of their vendors. Once they had it the book they would ship it to me via the 2 day shipping. So, they advertise that they have a book in stock that they don’t actually have and then charge me for it while they go out and try to find it? I told the “Customer Service” rep that I wished they website had explained that better because I would not have ordered the book because of my time constraint. The rep’s response was that they could cancel the order and refund my money but it would would be a week to get my money back! I said I still wanted the book but would need a plan b for the weekend. The rep’s response was, “Is there anything else I can assist you with today?” How does this company list that they have a book in stock and charge me for it when they don’t have it and then offer me my money back I a week? I am convinced now that I will never see this book as I know it is difficult to find. I plan on waiting the full 10 days for them to admit they don’t have the book and never had it and then I’ll be filing fraud charges. I hope for their case it won’t come to that but I’m not holding my breathe.

The book was what I ordered, but it was the wrong book for the class (my teacher mistakenly told me to get the wrong one). I tried to return my book multiple times before the 30 days but the page kept failing when I tried and now the time is too far and there is no way to get my money back for trading back the book.

The book was as described and arrived within a timely manner. Which is not always the case with other companies.

Good condition and very happy to receive it.

Admittedly, receiving the book I ordered did not take a long time. I happily opened the parcel when I realized that the "New" book that I had paid almost $80 for, was in fact NOT new but either significantly used or very badly treated in storage. Following the guidelines they provided ("If you receive your item(s) in poor or damaged condition (for example: loose binding, tears, stains, missing pages or water damage), please contact our customer service department immediately."), I contacted the customer service right away. Since nobody picked up the phone at the customer service line, I used the message portal on their website. After I had not heard back from them for over two or three weeks, I tried my luck on their website again. This time I DID receive a response with the information that I was no longer eligible for any refund since too much time had passed since the purchase. My subsequent two emails, the first with photos of the damaged book, the second to follow up, went unanswered. I have never experienced a worse customer service in my life. Even if the prices of the books seem reasonable, I strongly recommend NOT spending your money there since you never know what you get - aside from inadequate, apparently unreliable and unhelpful customer service.