BikesDirect.comReviews of bikesdirect.com

29er fat bike rims fit perfectly, they where true and not damaged.

The purchase was quick and simple, the product description was perfect and the shipping was incredibly fast. I will use BikesDirect for future purchases.

The bike chart told me to get a 50 cm but I think it's too small

Customer service was good for exchanging sizes

Bike arrived on perfect condition. Instructions were for a generic bike, not this ebike. Assembly was easy, but had difficulty with the speedometer connections

From when I clicked purchase 4 days later I received my beautiful new bike mostly put together. It was easy to finish the rest. An excellent price, fast shipping and top notch quality!

Good product, excellent service response

Disappointed to contact the company where we bought the Coopop Rugged bike new and after three call I was asked to send in a video for Jack to review. Had no reply at all. Never blamed them for us not using it since bought in 2021 everything still in box. It didn’t fit the camper we ran, again not their fault. However asked for assistance as turns out battery is faulty so asked if they would supply us one at cost etc so we can use the product we bought. They said they contacted Coopop and they said price on the website £899 - product never been used yet. From our experience I would not recommend this bike or dealer. Expected better from Biles direct - no goodwill at all. Updated reply 5 /6/25 : I see they have replied over two weeks after we posted our original review and now trying to claim they didn’t sell this Coopop Rugged bike. If they had reviewed this issue properly and spoken to their team and checked their emails they would see the invoicing details had been shared as it was invoiced to our company name from new, this was also confirmed by their team on the third call. This once again highlighting the poor quality of this company’s customer service. I have now had to send the unused battery off to a third party company to have it repaired. I have been quoted £150 to repair the battery rather than the retail battery “offer” suggested by this company of £899(full retail price). They told me it was quite common for the battery to fail if not used - please be aware. I have only replied due to the dishonest attempt to deflect this review as if they didn’t supply the goods. Believe me I have better things to do than write a poor review but made an exception on this due to total lack of support from this company. Hope helps someone else to avoid the hassle etc.