BikesDirect.comReviews of bikesdirect.com

Bike ordering was easy, good disclosures and descriptions. Bike was damaged in shipping, but Larry helped out quickly and efficiently to send a replacement for the damaged part.

Great bikes with flexible speed.i love it

The bicycle I bought was what I expected. Sometime when buying on line you run the risk of the product not being what is described or does not represent the product actually received. That was not the case with the bike I bought on BikesDirect. The bike is of good quality and was what I expected. There was an issue with some of the assembly instructions, as well as an issue with a warranty part. The customer service assistant Larry did a great job of helping me resolve the issues. In the end I had a bike ready to go working great. I am quite happy with my purchase from Bikes Direct.

Order a bike on the site; the description on the site was not clear; cant enlarge the pictures to examine what I am buying. Bought a bike that I cant ride due to some unknown configuration issue that I found after delivery. They want me to pay for the return and then order my exchange which is higher price than the original one. Now I am stuck with a bite that I can not ride (over $300 wasted).

Excellent product as usual. Bikes always have lasting performance too. Larry was fantastic. He provided exemplary customer service.

I had a small problem with an annoying squeaking and creaking sound. Larry did a FANTASTIC job of troubleshooting and solved the problem. I am extremely happy with my bicycle!

The bicycle was not shipped in the condition described in the assembly video on the website (a child can put it together). What was shipped was a frame with one brake assembly and the crank installed. That's it. No cables run, meaning disk brakes had to be bled, no shifter, grips or levers on the bar, etc. Basically I received a frame with a crank and spare parts bagged and boxed. The disc brake caliper wasn't even on the wheel. Your local bike shop will charge $150+ to build it up as they should because it will take hours, and for that you could buy it locally and get service after the sale. When I contacted customer service, they said, That's the way they got it. No comment on the "so easy that a kid can do it" video explaining how they ship their bikes. "If you want to return it, you have to pay the return shipping." I have purchased from them before, but not anymore. I strongly recommend spending the extra to get something at your local bike shop.

Great post sales service - This was the 4th bike we bought from Bikes Direct in the past 15 years. I made a headset adjustment mistake and lost the original bearings. Larry from Bikes Direct promptly replied to my email, and quickly shipped the new part. My local bike shop ineptly botched the job. Larry followed up and diagnosed the issue. He sent me a video on how to fix it. I followed the instructions and now it steers like new.