Bioness Medical, Inc.Reviews of bionessmobility.com

Thank You, Thank You, Thank You Portia Peyton.

The Bioness L300 has been great making me feel more stable on my feet and helping to make improvements in my toe lift mussels after my stroke. Now I can lift my toe a little with and without the Bioness and it’s getting a little better over the last few months. When I was using the AFO the mussels just deteriorated because they didn’t get any work. Hopefully some day I can build enough muscle so I can walk without the Bioness. L300 is easy to use both with the App and using the L300 standalone.

We have continued to try and make it work, and still working with our local rep, but the unit for his calf is too strong and turns his right foot out and it is not helping, it is making it more difficult for my husband to walk. His stroke back on 6/29/20 affected the right side of his body. Again we are working with Jennifer Carter and trying to get it corrected, but my husband has been very frustrated because the trial ones he used seemed to work well. And when Jennifer is there using her Ipad to control the intensity it works much better but does not stay like that when we go home from therapy.

I was very satisfied with everyone who worked with me during the entire process, Jennettee, Ernie and Josh. They were very professional, knowledgeable, polite, efficient and efficient and extremely helpful.

The bioness is great but customer service is lacking. I had my bioness for almost a month before I could get anyone to contact me for my fitting. I was anxious to get started using my bioness. I made an hour trip to try the bioness and then was told the that technician was no longer with the company. I was passed to another technician who lived in another state and wanted to do it via zoom only to find I was not sent the correct stimulators and he could not help me. I called bioness and explained my frustration and was going to ask for a refund. The technician found out my displeasure and could not do my fitting due to his covid exposure. I understood this and was connected with another technician in California named Mary. She contacted me and we were able to do my fitting via zoom. She also connected me with someone who was working in my area. She is out of Denver and contacted me to do an in person visit. She was great! Very informative and took the time to get the bioness working. I finally got the help I expected. My concern was I paid a lot of my money for a piece of equipment that could help with my quality of life with MS. I am so thankful for the help I got with the last 2 technicians. There was a lot of confusion in the beginning. The person I purchased the bioness just took my money and told me someone will be contacting me. I got bioness promptly but there was a little blaming that he failed to send me the correct stimulators. I was compensentated with extra pads..$300 worth I was told. While I appreciate the compensation of the pads ...my early frustration and possible return of the unit was not what I expected from an expensive piece of equipment I purchased out of my own pocket. If you have any questions please contact me.

Very professional and friendly. Especially knowledgeable.

In Jan 2020, I had 2 strokes which primarily affect the left side + I was born with mild CP which primarily affects the right side so I don’t have a strong, reliable side. It would take many years of traditional physical therapy sessions to get to where I am already - I would not be as mobile as I am without the L300 Go lower cuff system (for both legs) from Bioness.

The leg cuff is working great. It's allowing me to walk further than I have been able to walk in over a year!