Great
Based on 1,541 reviews
Bioness Medical, Inc.4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bioness is the leading provider of innovative technologies helping people regain mobility and independence. Bioness solutions include functional electrical stimulation (FES) systems, robotic systems and software based therapy programs providing functional and therapeutic benefits for individuals affected by central nervous system disorders.Learn About UsContact Us
Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
1,541 approved reviews, newest moderated first
Mike G.
Good product
Reply from Bioness Medical, Inc.May 11, 2021
Hi Mike—We are so pleased to hear that you have found success with your device. Thank you for taking the time to leave us your feedback, we greatly appreciate it. Good luck with your continued recovery!
Elizabeth K.
I really like the unit as it allows me to wear a variety of shoes. However, because it doesn’t have a brace, I have rolled my ankle. But all in all, I do like it!
Reply from Bioness Medical, Inc.May 11, 2021
Hi Elizabeth—Thank you for taking the time to provide us with your feedback! We are pleased to hear that our device has allowed you to freely wear shoes and that you have found success thus far. Getting used to the device can be an adjustment, so should you need anything or have any questions, please contact us at 855.902.5252 Monday–Friday 7am–5pm PST. Wishing you continued success!
Evan H.
My device does not work so far. From what we can tell, it wasn't programmed correctly from the facility. Because their is no facility close by we have to wait 2-3 weeks for an appointment and then drive 90 minutes to be seen. Currently my device has been sent back to the rep to see if it can be fixed. I've had it over a month and not gotten any use out of it. Brat 15000 dollars I've ever spent...
Reply from Bioness Medical, Inc.May 14, 2021
Hi Evan - Thank you for reaching out and leaving a review, we truly value all feedback. We apologize for any inconvenience with your device and will follow up with your representative to see if there is any additional support we can provide, but please feel free to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST in the meantime.
Arthur A.
Stimrouter. Very Disappointed. I was in hospital for 4 days total getting 2 Stimrouter wires inserted into my thigh. Two weeks later they turned on the Stimrouter which worked for like ten minutes if I kept my leg perfectly still. After a few days the devise stopped working completely. They scheduled a fluoroscopy a week later to help locate the wires in My leg and target the Bioness sensors but that didn’t work either. I have two Bioness wires in my leg for the rest of my life with no relief except for 3000 mg of Gabapenten every day.
Reply from Bioness Medical, Inc.Mar 29, 2021
Hi Arthur – Thank you for your feedback, we are sorry to hear that StimRouter has not helped relieve your chronic pain. We have reached out to schedule an appointment to reprogram your device and arranged for replacement components to help resolve the issue. Please contact us at 800-211-9136 with any additional questions or concerns.
Paul J.
Delivery of the unit was a nightmare and delivered on time. I couldn't get a follow up call back from the representative in California.
Reply from Bioness Medical, Inc.Mar 17, 2021
Hi Paul— Thank you for taking the time to provide us with this feedback, as we really appreciate hearing all our customers. We are sorry to hear about your negative experience with the delivery of our device, and would like to assist you as best as possible moving forward. We will have your representative reach out to you, but in the meantime please call us at 855.902.5252 Monday–Friday 7am–5pm PST with any questions or concerns.
Anthony P.
I survived a large wake-up stroke nine years ago in 2012, i was lucky as I got to wake up but still suffer chronic hemiplegia on my left side. Like so many other stroke survivors I've been on a 9 year journey of recovery since. I was very active (snowboarding, triathlon, golf) in my pre-stroke life and like so many other survivors the activities of yesterday were no longer an option in my post-stroke life with the exception of golf. I've actually become quite competent and compete in various disabled golf tournaments as a one-armed golfer. Recently I was fortunate enough to obtain the Bioness L300 device and have been using it for approx. 6 weeks and am extremely pleased and proud to say that I can now walk 18 holes of golf! With continued use and I'm confident that I'll be walking the course with relative ease and my gait will vastly improve as well. I feel that many other people with various disabilities would benefit greatly from the L300.
Reply from Bioness Medical, Inc.Mar 15, 2021
Hi Anthony— Thank you for providing us with your candid and inspiring story. We enjoy hearing from our users in any capacity. The strides you have made are amazing and we at Bioness are so happy to have assisted in these achievements. We wish you all the best in your continued recovery and please do not hesitate to reach out to us at 855.902.5252 Monday–Friday 7am–5pm PST with any questions!
Nancy W.
We have worked with some really great people in this company. We appreciate the time and effort from you all! Thank you!
Reply from Bioness Medical, Inc.Mar 15, 2021
Hi Nancy— We are overjoyed to hear that your experience with our representatives have been so positive, and that we have been able to help you in any way. Wishing you continued success and wellness!
Olivia C.
Bioness is great in comparison to AFOs. The main drawback is the app. There’s tons of bugs and sometimes pairing devices with the app isn’t simple; you need to restart the app at times. Overall though my experience walking with the devices has been good. The devices allow me to lift my toes in ways that couldn’t before.
Reply from Bioness Medical, Inc.Mar 15, 2021
Hi Olivia—Thank you for taking the time to provide us with this feedback, as we greatly appreciate hearing about our users' experiences when considering adjustments and changes moving forward. While we are sorry you have had some difficulty with the app, we are so pleased that our device has worked so well for you and your continued mobility recovery. Please reach out to us at 855.902.5252 Monday–Friday 7am–5pm PST with any questions or if you need any support in the future!
