Birch Gold Group Reviews | Read Customer Reviews of birchgold.com

Birch Gold Group Reviews | Read Customer Reviews of birchgold.com

Birch Gold Group reviews

Showing 293 reviews with 5 stars · Clear filters

Barbara M.
Sep 3, 2023
Courteous and Professional
This company is extremely thorough and professional from the start to the finish of the transaction. I highly recommend Birch to anyone looking to diversify their portfolio with gold or silver.
Reply from Birch Gold GroupSep 21, 2023
Hi Barbara, Thanks for letting us know you had a 5-star experience during your precious metals purchase. We work hard to give customers the professional treatment they deserve and we’re glad that this commitment was reflected in your experience. We encourage you to call us if you ever have any questions.
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Maria G.
Feb 1, 2023
GOLD IRA- What is important: Ask question to truly understand precious metals investiments.
This review has been revised and updated. After speaking with Adrineh from God Birch, I feel much more confident in my precious Metals investment. Audrineh was very patient and thoroughly explained how a precious metals IRA works, and after speaking with her I feel that my inial review wasn't fair or accurate. So I feel that it's necessary to revise my initial review. Adrineh was very professional, kind truly inspired confidence in the company.
Reply from Birch Gold GroupMar 2, 2023
Hi Maria, We really appreciate you taking the time to share your feedback with us and others! Educating our customers is one of our favorite and most important things to do and we’re so happy it made you feel confident in your purchase. Please let us know if there’s anything else we can do for you in the future.
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Kristin
Oct 22, 2022
Precious metals IRA
I researched several companies for a couple of weeks before signing with Birch for my long-term, IRA investment. After absorbing all the info I could from the specialists, I did my own research on the different metals, purchase options and felt very confident with my decisions. They're able to offer the lowest, annual, maintenance fee out there, through their relationship with the custodian and made the rollover process a breeze! I did have a couple of customer service issues that were immediately addressed by Adrineh, Director of Customer Relations. She is amazingly personable and professional, along with the very sweet girls who answer the phones. I'm looking forward to a long, prosperous relationship with Birch!
Reply from Birch Gold GroupNov 22, 2022
Hi Kristin, We’re really happy to hear that our IRA Specialists made the rollover process a breeze for you – after all, our goal is to make the experience as streamlined as possible. We’re sorry that you ran into some customer service issues but we always strive to use them as a learning lesson and improve. Thanks for letting us know Adrineh made things right – she spoke highly of you as well. It’s a pleasure to have you a part of the family and please reach out to us if you need absolutely anything in the future.
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Mo G.
Sep 3, 2022
Richard and Tracy are awesome
I spoke with Richard first and he was extremely helpful with a great personality. Then I spoke with Tracy to assist in handling transfer procedure. They both explained with great thoroughness of all expectations. I’m so glad I used Birch Gold
Reply from Birch Gold GroupSep 7, 2022
Hi Mo, being helpful to deserving people like yourself is what it’s all about at Birch Gold Group. Thanks for letting us know you had a 5-star experience with Richard and Tracie and we’ll be sure to pass along your kind words to them. Should you need anything in the future, we’ll be here for you.
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Heidi B.
Aug 20, 2022
All the representatives from Birch Gold…
All the representatives from Birch Gold I worked with were very friendly, helpful and efficient. I would highly recommend this company!
Reply from Birch Gold GroupAug 31, 2022
Hi Heidi, thanks for the recommendation! We’re committed to always providing you with a 5-star experience so please don’t hesitate to reach out if you need anything in the future. Welcome to the family!
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Doug R.
Jun 15, 2022
Great experience
My wife and I could not have been happier and more satisfied from start to finish with our precious metals purchase from BGG. We were new to the process and the gentleman (Stuart) who provided our initial orientation over the phone and then, based upon our preferences for our particular situation, crafted what we considered to be the optimum blend of products was professional and pitch perfect. No high pressure, no hesitation to answer all of our questions. Go here without hesitation!
Reply from Birch Gold GroupJun 29, 2022
Hi Doug, Wow! Thank you for your kind words. Stuart will be so happy to read your experience with him, as he works really hard to help deserving people like you and your family. We’re happy you trusted us with your first precious metals purchase, and we can’t wait to continue our relationship with you. Should you need anything in the future, please don’t hesitate to reach out.
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Clyde
May 4, 2022
I wanted to buy some gold and silver…
I wanted to buy some gold and silver and Birch Gold made it easy and fast. Nick was so helpful and was always available. Thank you Nick
Reply from Birch Gold GroupMay 18, 2022
Hi Clyde, We appreciate the feedback! Nick will be so happy to know his passion for helping people paid off in the experience you had. We’re excited to have you a part of the family and we encourage you to call us if you ever have any questions.
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Drew
Jan 19, 2022
Recently purchased a significant amount…
Recently purchased a significant amount of gold bullion. The process was clearly explained and the execution smooth and efficient.
Reply from Birch Gold GroupJan 28, 2022
Hi Drew, We appreciate the feedback and are glad we could make the process clear and efficient for you! If you have any further needs or questions, please don’t hesitate to contact us.
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