Reply from BKV EnergyAug 9, 2026
Thanks for bringing this to our attention. Unfortunately, when it comes to the delivery of power to your house and outage issues, there's nothing we can do to assist beyond pointing you in the direction of your regional TDU (transmission and distribution utility). If there are electrical or wiring issues in your walls that impact your home's power reliability, we would recommend contacting an electrician.
As far as your bill amount goes, we understand how frustrating it is to receive high bills. This summer has been very, very hot, which means you're probably relying on your air conditioner more than normal. Your AC is responsible for the majority of your bill during these months.
We recommend that you set your thermostat between 76-78 degrees during the day and turn on your ceiling fans to save money. Additionally, keep your blinds and curtains closed during the hottest hours of the day. At night, set your thermostat to 72 degrees and continue to rely on ceiling fans as needed. Your ceiling fan costs significantly less than your AC to operate.
Another factor that will increase your bills are the delivery charges from your regional TDU. These fees have increased by over 50% in the last few years, pushing bills higher than Texans are used to.
If you have any questions about how to get in touch with your utility company/TDU or are interested in more energy-saving tips, please contact us at [email protected].
Replying to your response: As a REP, we do not have insight into your home's power stability. There are no reports or data available to us about an individual customer's home related to voltage drops, surges, or micro-outages. This is because REPs do not manage the actual delivery of power to your home. That is the responsibility of your regional utility, Oncor. You can reach them at 888.313.4747 to report outages or at 888.313.6862 for general requests/inquiries.
