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My review is about Blue Lola…
My review is about Blue Lola headphones. The headphone jack was outputting only the L side. I was approved for warranty replacement on Sept 10, 2019. That part was easy. It's been over two months and BlueDesigns stopped communicating with me and has not shipped replacement headphones ($249.99 at sweetwater). But today 11/26/2019 after getting someone on the phone it looks like they may be shipped in a couple of days! Not sure what customer service crack I slipped into... • Sept 10 from Blue re support Ticket 1467921: "Your warranty replacement has been approved and will be added to our shipping queue." • Sept 20 from Blue: Sorry for the wait. You are good on your end we are working on getting our shipping system in order at the moment." • Nov 12 email from me to Blue asking if and when will they ship replacement headphones as promised. [No response from Blue] • Nov 18 email from me to Blue: "My warranty replacement was approved on September 10, 2019. Please send my replacement Lola headphones." [No response from Blue] • Nov 22 email from me to Blue: "I feel like I’ve been getting the runaround." [No response from Blue] • Initiated new support request# 1942698 as it seems the previous one, although still showing active, is being ignored. Got an autoreply but that's all. • Nov 26: was able to get through on phone with customer support to Nate. He said he'd push my replacement to front of queue. It was nice to speak with a human. And shortly afterwards I received an email saying the headphones should be shipped in 1-2 days and I'll receive an email with the tracking number. So there's hope!