Reply from Blue Edge FinancialMay 5, 2025
Hey Elle,
We’re sorry to hear that you feel this way and appreciate you taking the time to share your feedback. A member of our team has reached out to you directly to further discuss your case and better understand the situation.
That said, we’d like to clarify for the benefit of others reading this: our program, including our refund policy, is clearly outlined in the signed agreement every member receives, and we also review those expectations during onboarding. Our 6-month refund guarantee is designed to give members sufficient time to test the product and see results. If a member qualifies under the policy, we’re always happy to honor a full refund — and many members have received one accordingly.
Our records show that your challenge attempts extended beyond the 6-month window, which is why your refund was not automatically granted. However, we’re still open to continuing the conversation, as we genuinely care about helping our members succeed and finding fair resolutions when possible.
We also want to note that many of our members using the same software and services have successfully passed challenges and now manage funded accounts. While trading inherently involves risk and not every user will have the same results, we remain dedicated to providing transparent guidance, reliable support, and tools that empower members to stay engaged and actively work toward their trading goals.
We’re here if you'd like to revisit your case and continue the conversation.
Best regards,
CEO
Adam Wenig
Blue Edge Financial