Reply from BoostYourCampaignOct 8, 2024
Thank you for sharing your detailed feedback on our services. We understand that a failed campaign is incredibly disappointing, and we take your concerns very seriously.
We want to address each point you've raised to provide clarity from our perspective:
Communication and Email List:
We responded to over 95 emails and exchanged over 80 messages on Monday.com, averaging nearly 2 communications per day over the 90-day service period.
With 2 messages a day, plus 8 calls, we feel we went far and beyond to deliver excellent service and communication.
We sent 12 emails to the list, all of which you were copied on, allowing you to see all communications.
The "Skin in the Game" approach, including list management, was clearly outlined in our signed agreement and explained in multiple emails and a call.
As explained in our agreement and subsequent communications, we managed the email list we paid for and own the list until we received a payment from you. This payment never took place.
While we understand your desire to access the list directly, our approach is designed to protect the integrity of our marketing efforts. Any agency paying or owning their own list will only share the list after receipt of payment, not before. We made an offer allowing you to purchase the list, but we never received a payment.
Pledges and Ad Effectiveness:
Kickstarter data shows that approximately 95% of pledges came from the ads we ran during the pre-launch phase, demonstrating the effectiveness of our advertising efforts.
Ads and Approvals:
We provided access to all ads, including links to live ads and screenshots, through your Facebook and Instagram pages. We also used customers' Facebook and Instagram pages to run the ads.
We have documentation of your approval for the ads.
July 4th holiday
We replied to the email on the 4th of July, even though it was an official holiday.
That weekend, we received another email on Saturday at 11:45 PM, which was answered Monday at 08:31 am. There was no urgency in the email. We always responded promptly, even during holidays and weekends.
Landing and Campaign Pages:
The pages were created based on your input and approval. We incorporated your feedback in over 15 rounds of edits and edits on edits. Not 2.
Audience Validation and Perceived Value Tests:
These were shared at the project's start. We have records of delivering this information.
Goal Setting:
We recommended a lower initial goal to optimize the Kickstarter algorithm, a common and effective strategy. After considering our recommendations, the customer set and signed off on the final goal.
Campaign Management:
The package selected did not include direct communication with backers. We offer this as a separate service, which wasn't part of your chosen package.
Free Relaunch Offer:
Despite the campaign not meeting its goal, we offered a free relaunch, demonstrating our ongoing commitment to your project's success.
We stand by the quality and extent of our services outlined in our agreement. While we regret that the campaign did not meet expectations, our team worked diligently within the agreed-upon scope to support your project.
Since 2010, we've become one of the top 3 crowdfunding marketing agencies in the world, based on the number of projects we've worked on and the total amount we've raised for our customers.
Over the years, we've helped raise more than $500,000,000 and worked on over 5,000 product launches (crowdfunding and e-commerce combined), including some of the world's leading brands. Our results show that our approach works. Our focus on doing great work for our clients has been key to our success since we started in 2010.
As such, we remain open to constructive dialogue to address any remaining concerns and to discuss how we can move forward positively.