Boundary SupplyReviews of boundarysupply.com

The company guaranteed no extra fees or duties at checkout, and contrary to that I was charged exorbitant amounts (100% the purchase price) in taxes and duties upon receiving my purchase. After contacting their customer service, they gave me the run around before ghosting me altogether. The bag was actually not bad, but not perfect either.

Horrible quality product on the Errant backpack. The nylon waterproof coating starts cracking and peeling and within 4 years of very light use, it’s virtually unusable. Customer service is nonchalant about this and really can’t be bothered

I wish there were two review options, one for product, one for customer service. Product is great. 5 out of 5 stars....when the product actually arrives. Which is where the customer service comes into play. 1 out of 5 stars. I ordered the Arclite Sling back in October 2020. It is now September 2021. And after looking at the site again, I noticed that it now says arrival will be "mid october". This is one of many delays. After reaching out to them earlier in the year, to inquire if my product was on track to be shipped January 15 2021, they DID offer to ship me a color that they had in stock...but not the xpac that I ordered. They told me it would arrive by freight in April. I decided to wait. Because I wasnt planning on traveling until September. Then came the next Delay, which is where I question their integrity. In April I followed up and learned of another delay, this time until May. (Note that I followed up, they never sent me a notification of their delay...i am always reaching out to them). When I asked why the delay, they stated it was because of customs in California was taking a long time. So in their words, it was here in the United States...but was waiting get past customs. I did believe them because another product from another company told me something similar about California(a product I have since recieved). Fast forward to JUNE. They apologized for the delay and said "The restock ocean shipment has been further delayed"....which means either shipment that they said was trying to Clear Customs in California went to other people but me.....or it never arrived in the first place and they just straight up lied to me. It's one thing if there is a shipping delay. There are shipping delays all over the world even with my kickstarters I am in....that I have also recieved...that went by ocean freight. And again, I have to be the one to reach out to find out whats going on, they do not voluntarily send out a notification about my order like other sites. And they recently changed their sites to now had shipping time frames. That have changed every single month. And apparently is on track to ship in October. Apparently. One year later. I am sure if I ever get the product it will be great. But for now, if anyone asks me if I would reccommend buying a Boundary Product I would have to say no. And again. I get shipping delays with Covid. But I as a customer that has already paid in full for a product should not have to consistently reach out to find out about a delay. Even Entertainment Earth will send a periodic update. All I get are ads to buy new products from.them

Surprised to see the merchandise came in in a carton box without individually packed in plastic bag, and no hanging tags on the backpack. Looks like the merchandise was a returned items.

I really like Boundary products, the quality is beyond question. Design stands out from all backpacks so much interest in many friends and colleagues! I am satisfied. I AM NOT SATISFIED IN THE SALES SERVICE. I chose a black backpack but received the Camuoflage color. I could ship it back to the USA but buying from Europe with international shipping and additional customs duty costs would not make sense. For this reason I have to settle for a color that I have not chosen.

Not happy with condition of how orders were received

I ordered the Aegis X-Pac duffle bag and then two pairs of the denim pants. It took over 15 months to receive the total order. The customer service was garbage - told me there was nothing I could do and that they could not give me an updated timeline. For a startup, they need to get their s*** together - not acceptable.

Package took way too long to be delivered :-(