Boundary SupplyReviews of boundarysupply.com

Purchased a bag. There was nothing on the product page that indicated a discount or sale. When I tried to return, they refused return and said it was a final sale and no returns. Emailed customer support and individual contract and did not receive any response.

I like the layout of my bag, but the quality of thr outer materials is very poor.

The quality of the product is very good, very spacious. It has many pockets inserted that will help with organization. It's an amazing backpack overall, and it feels and looks long-lasting.

I ordered a Duffle and a bunch of accesories back at the beging of November during the black Friday sale. Everything I ordered said It was still in stock one of the reasons why I ordered so much was living in the uk the shipping is quite high for small orders so wanted everything in one hit. I knew from reviews their shipping can be slow especally around black friday and christmas but was happy to wait. About a month after I placed my order I emailed boundary asking about my order as it haddent shipped to which I was told that the duffle I ordered in tan was out of stock but they would "upgrade" to the x-pack for free If i'd like which was nice. I didn't want the x-pack and was then told that they had some black kodra ones come back in stock which I could swap to and I was happy to do so, after no response after a week I followed up on the order and I was told that due to it being a internationl order they would cancel and I would have to re order to get a diffrent colour. Upon trying to re-order most of the accesories had gone out of stock so I can no longer get the setup I wanted Now the icing on the cake is they apear to have discontinued the duffle in kodra so I can't get it at all

I ordered a backpack from their online store on December 1st. After several days without any shipping updates, I reached out for information. They replied that there had been logistical issues and assured me it would be shipped by the end of the week. Another week passed with no shipment. I asked for updates again, and they apologized, confirming it would be shipped the following week and delivered before Christmas (as it was meant to be a gift). After all these repeated delays, the shipment was finally made on December 24th, with delivery expected after Christmas. Throughout this process, all I received was a 10% refund despite numerous requests for updates. This is unacceptable from a company that sells backpacks at a premium price. I can't comment on the product itself since I still haven't received the backpack, but as for the company, I absolutely cannot recommend it due to its lack of professionalism.

I was not sure about this bag, reviews weren’t great! I hesitate to buy for weeks I’m a sling bag pig 🤣. I have over the years needed to carry meds sometime change of clothes my IPad and some times my 13 inch laptop. Very comfortable with a full pack. Love the magnets that compress the bag went not full.

They organized a kickstarter for a product which never arrived. This happened to many people. Communication is terrible. They scammed hundreds of thousands of dollars.

After doing a ton of research, I finally decided on the Errant Pro X-Pack from Boundary. It was a bit of a mission to find because it was sold out everywhere, but I managed to snag one from a distributor in Hong Kong who was able to ship it to me quickly. When it arrived, I was thrilled, but I noticed one of the fid-lock clasps was faulty. I reached out to Boundary Supply, and they were on it right away, unfortunately they didn't have any replacements in stock as they bag is on backorder for months. They suggested I try reaching out to the distributor for another bag, and offered to re-imburse them, unfortunately the distributor was un-responsive, and it didn't work out. Boundary Supply didn't leave me hanging, though. They offered a few solutions to fix the issue. I landed on just buying a replacement fid-lock and installing it myself. When I told them, they went above and beyond and sent me the tech bag I'd been heavily eyeing, completely free of charge for my troubles. Overall, I'm thrilled with my experience with Boundary Supply and my new Errant Pro X-Pack. Despite the initial hiccup, it's a fantastic and stunning backpack, and Kailey from their customer service team was top-notch.