Boundary SupplyReviews of boundarysupply.com

Great shopping experience! Received a tracking number immediately.

I bought my Prima System back in 2018 and it has been, hands down, the best bag I've ever owned and I'm a bag snob. It's been up and down mountains, everywhere I've travelled all over the world, to and from my office every day and has been as comfortable and practical as I could have hoped. The organization is perfect, not too much, not too little. I've never had an issue with the bag until the zip on the side pocket finally gave out after 6 years. I took it to a local tailor and they were unable to help so I reached out to Boundary and their customer service got me set. I really couldn't ask for anything more from this bag or from Boundary. I recommend them to anyone looking for a solid bag that will last.

I recently received my new backpack and I am thoroughly impressed. The backpack looks fantastic and matches exactly with the manufacturer’s description. The quality is evident in every stitch and it meets all my expectations. The service provided by the company was incredible. The shipping was really fast, which was a pleasant surprise. But what stood out the most was the post-sale support. They were attentive, helpful, and ensured that I had a great experience. I highly recommend this backpack to anyone in need of a reliable and stylish option, and I commend the company for their excellent service. Looking forward to more purchases in the future!

The company guaranteed no extra fees or duties at checkout, and contrary to that I was charged exorbitant amounts (100% the purchase price) in taxes and duties upon receiving my purchase. After contacting their customer service, they gave me the run around before ghosting me altogether. The bag was actually not bad, but not perfect either.

Like many others have experienced, Boundary Supply appears to operate in bad faith. Ordered an "In Stock, Ready to Ship" bag as well as several accessories on November 20th. Two weeks after the order, I sent an email having not received shipping information. I was told they were delayed and would ship in 48 hours. 2 week later, I follow up and no news at all.I never get shipping track number. Also they say some item was not available but is already available on web site. The order has never be sent and no solution founded. Christmas gift is dead. Boundary Supply clearly has terrible customer service, logistics, and support.

Placed an order 1 month ago and it still hasn’t shipped. Customer support answered once to say they would ship asap and then nothing for more than 2 weeks.

Like many others have experienced, Boundary Supply appears to operate in bad faith. Ordered an "In Stock, Ready to Ship" bag as well as several accessories on November 19th. Two weeks after the order, I sent an email having not received shipping information. I was told they were delayed and would ship in 48 hours. One week later, I follow up and they say their warehouse had logistics issues. The following week I reach out and was given a USPS tracking number that sat idle for over a week without any information or actual shipment. The order has now missed a trip it was needed for, and won't even arrive before the holidays. Even if the bag is any good, Boundary Supply clearly has terrible customer service, logistics, and support.

Horrible quality product on the Errant backpack. The nylon waterproof coating starts cracking and peeling and within 4 years of very light use, it’s virtually unusable. Customer service is nonchalant about this and really can’t be bothered