Excellent
Based on 53 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HistoryEstablished in 2012 in San Francisco.Boxbee won the biggest business competition in tech, LAUNCH, whose previous winners include Dropbox and Mint.com. We were recently chosen as one of 2013's best start ups by Business Insider. Boxbee Storage is also a Google Ventures company. Today we are located in both San Francisco and New York and store thousands of cherished items for people and businesses, allowing people to move or store their stuff in our boxes with efficiency and ease.Business OwnerKristoph Matthews founded Boxbee in 2012 to fill a huge need for smarter and alternative storage for urbanites.Growing up, Kristoph's family relocated 22 times to places like Europe, Asia, the Middle East and the US. Witnessing disappointing experiences with storage throughout his life -- Kristoph was compelled to find a more efficient, simple and secure way to store, retrieve, and move personal items. Prior to Boxbee, Kristoph has founded and worked at many early-stage startups, in addition to larger companies in tech.
Boxbee (boxbee.com) has 53 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
53 approved reviews, newest moderated first
Brian
Getting signed up and ordering boxes was super easy. They were able to easily accommodate the Saturday pickup I needed due to work and the support team was responsive. I was moving but not taking furniture with me and Boxbee was a great choice to deal with the gap between the old and new apartments.
Lindsay
Curtis was my pickup and drop off person. He was kind, professional, and in time. I heard of Box Bee through a friend and am now a total evangelist for others to use the service too!
Thomas
Boxbee messed up a bit and made up for it. They showed up at the wrong address and even delivered to the wrong address at one point. Biggest areas of improvement involve Boxbee's suitability for moving, apparently this product isn't made for moving. It didn't support multiple addresses very well. Also, it was really difficult to communicate quickly for last minute changes. We had a delivery scheduled for 6:30, but I couldn't be there until 7pm. I sent an email at 5:45 with instructions for the driver, but the email didn't end up getting to the driver and the driver ended up waiting for 30 minutes to get into the house to dropoff the boxes. - When an email is sent in, somebody should immediately receive it in case its urgent or related to something immediate. The driver should have received my instructions, but had to wait which was a waste of time. - Support multiple addresses, because people often use storage for moving
Reply from BoxbeeJul 25, 2014
Thanks for the feedback Thomas! I'm so sorry about the frustrations you had. We've actually updated our service to support multiple addresses and moving, very recently, so that won't be problem any more. As for the communications, you make some great points. We now have dedicated dispatchers who are in constant communication with the drivers, as we know how frustrating your situation can be. Thanks again, feedback like this is really helpful!
M.B.
My boxes were never scanned into the Boxbee system, so I had to pay someone else to move them for me. No service was rendered by this company, which made the experience useless and inconvenient. The end.
Reply from BoxbeeJul 25, 2014
Hi M.B., We sincerely apologize for the negative experience you had with Boxbee. We're committed to providing a great customer experience, and clearly we fell far short of that here. Could you please email [email protected] with some more information to help us better understand what happened? We're going to do whatever it takes to make it right.
David
The online scheduling works without hiccups (e.g. "Oops, that time was already booked!" emails, like some other companies do sometimes). Every time they visited I was absent, but they texted me in advance, I gave them the door code and told them what to do, and they did it (e.g. pick up the eight full boxes and drop off four more empty boxes). The boxes themselves are very sturdy plastic and custom-made for Boxbee's brand (not just decals). To be fair, I haven't actually retrieved my stuff yet. But every experience I've had so far has signaled a highly professional operation.
Emmy
Boxbee is an amazing company with professional, courteous, enthusiastic employees and owners. I love this company and tell everyone I can about it. My mom and I both use Boxbee and couldn't be more pleased.
Hanna
Got charged after Boxbee was returned & was surprised by the costs
Reply from BoxbeeJul 25, 2014
Hi Hanna, We apologize for any erroneous billing that occurred. Here at Boxbee we strive to be upfront and honest will all of our charges, so that you never receive a bill you weren't expecting. Could you please email us at [email protected] with some more information about any incorrect charges? We're going to make this right.
Jen V.
I couldn't believe that I discovered a solution to storing a box without the usual hassles. I signed up, received simple instructions for the next steps, and within 24 hours met a nice delivery guy who happily carried my box away to a safe place. For very little money per month and a low-cost, retreival fee...I am without the headache of storing somthing I cannot handle right now. Boxbee made my life and space feel free.
