Great
Based on 42 reviews
BoxesGen4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BoxesGen is a leading custom packaging provider in USA. We specialize in providing ecofriendly and custom packaging material to increase sales, brand awareness, and customer engagement. Our material is made from recycled materials, so it helps reduce the amount of waste that goes into landfills. This increase in efficiency also benefits the environment. In addition to our custom packaging, we also offer box printing services that can help your business reach new heights. Contact us today to learn more about how we can help you improve your business!
BoxesGen (boxesgen.com) has 42 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
42 approved reviews, newest moderated first
Riya M.
Great communication, great price, fast turn around
Reply from BoxesGenJul 22, 2026
Thank you so much for the kind review! We’re glad you were happy with the communication, pricing, and quick turnaround. We truly appreciate your business and look forward to working with you again!
REGRET ordering from B.
HORRIFIC!!! RUN! NOW! SAVE YOURSELF!!! Absolute scam. Wasted 5 months of my time. Charged $4,500 for completely defective boxes. They’ve ruined my business launch. I can’t sell product without a box. They’re refusing a refund. Horrible people. Horrible product! RUN NOW!
Reply from BoxesGenJul 8, 2026
Thank you for sharing your feedback. We are sorry to hear that you feel this way, but we strongly disagree with the claims made in this review. BoxesGen worked with this customer through an extended custom packaging process, including communication, design guidance, production planning, and final approval before manufacturing. As with all custom packaging orders, we do not proceed to production until the customer reviews and approves the final packaging specifications. In this case, the packaging was approved by the customer prior to production, and the boxes were manufactured according to those approved details. Custom packaging is not an off-the-shelf product; it is produced specifically for each customer’s dimensions, design, material selection, and approved specifications. Once an order has been approved and manufactured as requested, it cannot simply be rejected upon arrival as though it were a standard retail item. We take product quality very seriously, and when there is a genuine manufacturing issue, we are always willing to review evidence, inspect the concern, and work toward a fair resolution. We also want to clarify that our team remained communicative throughout the process and made every reasonable effort to support this project. We understand how important packaging is to a product launch, and we never take that responsibility lightly. However, we cannot accept the characterization of BoxesGen as a “scam” or as acting in bad faith when the order was produced after customer approval and according to the approved packaging plan. BoxesGen has served many businesses with custom packaging solutions, and we are proud of our customer service, fair pricing, and commitment to quality. While we regret that this customer is dissatisfied, we stand by the work completed, the approval process followed, and the efforts made by our team to assist. We remain open to reviewing any documented production defect and addressing it appropriately, but we believe this review does not accurately reflect the full facts of the order or the level of service provided by BoxesGen.
Amy
BoxesGen (Steve Austin) helped me with a custom box with insert for packaging books. Steve was incredibly responsive and helpful throughout the long process of determining what would be best and most elegant for my project. I was slightly worried about the E-Flute corrugated board-- I would have perhaps liked something a little more robust, and it would be extremely helpful if BoxesGen had a material sample pack that they could send out in advance of ordering. So, just as a precaution, I decided to add two sheets of chipboard to my packing plan. Books have been sent out, and so far I have not heard of any damaged product, so I am very happy with the result. BoxesGen prices are very reasonable-- it would have cost just as much, or more, to compile a bunch of packing materials from, say, Uline-- and it would not have looked as elegant. I love the matte white coating on the box. Shipping was fast, and overall I am very happy with my decision to use BoxesGen. People have commented on the thoughtful and beautiful appearance of the book packaging, so the BoxesGen product is not only functional, but it adds the to the experience of receiving and unwrapping the book.
Reply from BoxesGenJul 8, 2026
Thank you so much for your thoughtful and detailed review! We’re delighted to hear that Steve was able to support you throughout the custom packaging process and help create an elegant solution for your books. We truly appreciate your feedback regarding the E-Flute corrugated board and the suggestion for a material sample pack. That is very helpful, and we’ll certainly keep it in mind as we continue improving the customer experience. It’s wonderful to know that the packaging arrived quickly, protected your books well, and added to the overall unboxing experience. We’re so glad you’re happy with the matte white finish and the final result. Thank you again for choosing BoxesGen. We’d be happy to work with you on future packaging projects!
Jack
Excellent communication throughout the process.
Reply from BoxesGenJul 8, 2026
Thank you for your kind feedback! We’re glad to hear that you had an excellent communication experience throughout the process. We truly appreciate your support and look forward to working with you again.
Cheri
I own a bath & beauty business, so I use many various types of cosmetic boxes and shipping boxes. Michael and the team have created everything for me from cosmetic boxes for nail polishes, shower bottles, beard oil bottles, oils and more. They all turned out beautifully. Michael was very patient with me and explained which color inks would look best on different background shades. They worked with me and if I needed changes they were promptly done for my review. I just received my order for cosmetic boxes for my gel polish bottles. They did not disappoint, ink, font, gradient coloring, cut out, gloss finish, everything is perfect and represents my trademark logo beautifully. They arrived well packaged and production was quicker than I thought. I already know what my next order will be.
Reply from BoxesGenJun 15, 2026
Thank you so much for your thoughtful and detailed review! It has been a pleasure working with you and helping bring your cosmetic and shipping box ideas to life. We’re so glad to hear that your gel polish boxes turned out perfectly and that the ink, font, gradient, cut-out, and gloss finish represented your trademark logo beautifully. Michael and the team truly appreciate your trust, patience, and continued support. We’re grateful to be part of your brand’s packaging journey and look forward to working on your next order!
James M.
I had requested a very difficult box to be made to store a vintage Japenese toy from the 1970s. The only information I could get was a photo and dimensions from AI. The end result was something better than the original. A+. Would recommend in the future. Jim
Reply from BoxesGenJun 9, 2026
Hi Jim, Thank you so much for your kind words! We’re thrilled to hear that the custom box exceeded your expectations and provided a perfect home for your vintage Japanese toy. Your recommendation means a lot to us, and we look forward to helping you with any future projects. – The BoxesGen Team
Hollie R.
Steve did a great job with our project. He measured our boxes and create a box that perfectly fit what we had in mind. Cant wait to order more!
Reply from BoxesGenMay 11, 2026
Thank you for your wonderful feedback! We’re so glad to hear that Steve was able to help bring your vision to life and create a box that perfectly matched your needs. Attention to detail is very important to us, and it’s great to know you’re happy with the final result. We truly appreciate your support and can’t wait to work with you again on your future orders!
Ashley W.
Steve Austin did an incredible job assisting me with my box order. Even though my order was not very large, Steve kept me informed and treated me as if my business was important. The boxes I ordered exceeded my expectations! I highly recommend this company.
Reply from BoxesGenMay 11, 2026
Thank you so much for your kind words and recommendation! We’re delighted to hear that Steve Austin provided such a positive experience throughout your order process. At BoxesGen, every customer and every order is important to us, regardless of size, so it’s wonderful to know that commitment came through. We’re especially happy that the boxes exceeded your expectations! Your feedback truly means a lot, and we look forward to serving you again in the future.
