Reply from BoxesGenJan 15, 2026
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we’d like to clarify a few important points for transparency.
BoxesGen is a U.S.-based company, and like many global packaging manufacturers, we work with international production facilities to keep costs affordable for small businesses. This is standard practice in the packaging industry, and customer data is handled strictly for order fulfillment purposes only, in compliance with applicable privacy policies.
Regarding the packaging damage: as soon as you contacted us, we immediately offered a free replacement, even though transit damage is often outside the manufacturer’s control. This was done purely as a goodwill gesture.
For the color variation: custom packaging is produced in batches, and slight color differences can occur between separate print runs, especially when reprints are requested at a very low order value. Your original order was placed at the minimum cost tier, yet you requested multiple reprints and adjustments that typically apply to higher-volume orders. Despite this, we still reprinted and shipped replacements at no additional charge.
Concerning material quality: the boxes ordered were made exactly according to the specifications selected at checkout. If a sturdier material was required, alternative premium options were available and clearly listed. The inner foam smell you mentioned is a temporary manufacturing odor that naturally dissipates after ventilation and does not indicate a defect.
We always aim to support our customers fairly, but repeated reprint demands beyond the scope of the original order are not sustainable, especially when the total amount paid was minimal compared to the production and reshipping costs we absorbed.
We stand by our products, our service, and the many satisfied customers who continue to work with BoxesGen. If you’d like to discuss this further, our support team remains available and willing to help within reasonable and fair terms.
— BoxesGen Team
