Excellent
Based on 3,636 reviews
BraceLab4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
BraceLab (bracelab.com) has 3,636 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
3,636 approved reviews, newest moderated first
Michele W.
Easy to place orders. Easy communications and prompt deliveries. No complaints and happy patients.
Reply from BraceLabApr 10, 2025
Thank you for your kind words! We're delighted to hear that you found our ordering process, communication, and deliveries to be easy and prompt. We appreciate your positive feedback and are glad to hear that your patients are happy.
Big Wheel B.
Excellent service, easy and stress free
Reply from BraceLabApr 10, 2025
Thank you so much for your kind words! We're thrilled to hear that your experience was easy and stress-free.
Brian D.
Very quick turnaround of orders
Reply from BraceLabApr 10, 2025
Brian, thank you for your kind review!
Melissa
I think the product is over priced for what you get. After carefully measuring per the instructions on your website, the brace I got was too tight. so I contacted the company and they agreed to send me a size up, but I had to wait after shipping them the original brace to get a new one which meant I had to live with pain while waiting for them to ship me the new brace. I don’t know why they couldn’t ship me a brace while I shipped the other brace to them? Also, they chose to use the post office who in return told me they had delivered my brace seven days later, but actually hadn’t delivered my brace and I had to file a missing report. So, it took even longer for me to get the brace that I truly needed. If it hadn’t been for my doctors urging me to purchase a brace from this website, I would’ve just purchased one from the local drugstore. Also, I contacted the company about not receiving the brace from the post office and didn't get a reply. No surprise.
Reply from BraceLabApr 9, 2025
We understand your frustration with the sizing issue and the delays you experienced. It's important to us that our customers have a positive experience, and we apologize that this wasn't the case for you. We appreciate you contacting us about the sizing issue and are glad we were able to help by sending you a larger size. We strive to provide the best possible service and are always looking for ways to improve our processes. We will take your feedback into consideration as we continue to refine our shipping and customer service procedures.
Jeff
My brace was perfect for what I needed!!! Definitely fast shipping! Would highly recommend BraceLab!!!
Reply from BraceLabApr 9, 2025
We're thrilled to hear your brace met your needs and that you were happy with the fast shipping. We appreciate your kind words and recommendation!
Gail G.
The brace reduces the pain in my thumb joint substantially. It fits perfectly, but I find the hard plastic is uncomfortable for long stretches of time. It hurt my hand so I ended up using some soft cotton fabric over the edge that touches my skin. This helped a lot.
Reply from BraceLabApr 8, 2025
We appreciate your feedback and are glad to hear that the brace provides you with pain relief. We understand that comfort is essential, and we're sorry to hear that the hard plastic caused discomfort. We're always looking for ways to improve our products, and your feedback is valuable to us.
Spike
It seems to be helping. Not a Wow! but it does help protect the left thumb joint.
Reply from BraceLabApr 8, 2025
We appreciate your feedback and are glad to hear that the product is providing some relief for your left thumb joint. We strive to offer products that meet our customers' needs, and we're always working to improve our offerings.
Delinda S.
I love my brace, it helps me throughtout the day..
Reply from BraceLabApr 7, 2025
We're so glad to hear that our brace is helping you throughout your day. Thank you for sharing your positive experience!
