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BraceLab Reviews | Read Customer Reviews of bracelab.com

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Health & Medical
Health Equipment
BraceLab

BraceLabReviews of bracelab.com

Health Equipment
2609 Atlantic Avenue, Raleigh, North Carolina

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4.7

Excellent

Based on 3,636 reviews

BraceLab4.7

Reviews3,636 About Contact

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Rating breakdown

5 star83%
4 star9%
3 star4%
2 star2%
1 star3%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About BraceLab

At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.

BraceLab (bracelab.com) has 3,636 customer reviews on Folks Told, with an average rating of 4.7 out of 5.

Also known as: bracelab.com
Website: bracelab.com
Category: Health Equipment
Location: Raleigh, North Carolina
Listed on Folks Told: 2026

Contact & location

(888) 235-8221
bracelab.com
support@bracelab.com
2609 Atlantic AvenueRaleigh, NC 27604

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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 91% of reviews.
Most recent review: June 2026.

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BraceLab reviews

3,636 approved reviews, newest moderated first

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customer
Mar 14, 2025
Rapid response and delivery time and…
Rapid response and delivery time and about less expensive than Amazon! I’m wearing my splint now. I love the mobility it gives me while bracing my CMC joint. I can cook and do things. The plastic thumb holder allows me to wash my hand lightly and the Velcro straps are lightweight and comfortable.
Reply from BraceLabMar 14, 2025
We are thrilled to hear that you are happy with your splint and that it is helping you regain mobility. It's wonderful to know that you are able to cook and do other things you enjoy. We appreciate your kind words about our delivery time and price.
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Jan
Mar 13, 2025
The brace really does work!
The brace really does work. I swim with one on each hand!
Reply from BraceLabMar 14, 2025
We're thrilled to hear that the brace is working well for you! It's great to know that it's helping you enjoy your swimming. Thank you for sharing your positive experience.
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Cynthia H.
Mar 13, 2025
Bought push thumb braces
Bought push thumb braces. Easy website to navigate and order. No shipping. Fantastic product!
Reply from BraceLabMar 13, 2025
Thank you, Cynthia! We appreciate your review of our service and products. We strive to make our website user-friendly and our products effective. We're glad you found the push-thumb braces helpful.
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Lucy
Mar 12, 2025
Great job
Exchange handled promptly.
Reply from BraceLabMar 13, 2025
Thank you so much for your review! We are happy you found the exchange process to be efficient. We appreciate your business.
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RWL
Mar 12, 2025
Brace cuts skin just above knuckle
Sharp edge on inside of thumb hole makes it difficult to wear due to pain.
Reply from BraceLabMar 13, 2025
We understand your concern about the sharp edge on the inside of the thumb hole. We appreciate you bringing this to our attention. We strive to provide comfortable and safe products for our customers. We appreciate your feedback and would be more than happy to assist you with the fit of the brace.
Report
Nancy W.
Mar 12, 2025
I was told 3 times when to expect my…
I was told 3 times when to expect my package and it came after those times. If I were given a true date of arrival, I wouldn't have had to keep leaving notes on my front gate and keep looking for it and calling. I researched this brace for over a year, always telling myself I would love to get that, but instead bought the cheaper ones. All of them, one at a time and I finally said I'm going for it and bought it, only to be sadly awakened to the fact that it is no better than the others. None of them work. Also, if you do want to wear it all day, which I did, I couldn't, unless I wanted to walk around with a wet brace all day. Putting gloves over it isn't possible as I am too busy to make people wait on me and too inconvenient, as I wash my hands alot, wash dishes alot and cook alot. One more thing is the velcro on the straps was too short and when it stretched out after a day, I couldn't secure it anymore. Then upon looking at the return policy, found out it wouldn't be accepted for a return if I wore it more than just to try on. Ridiculous. Never again.
Reply from BraceLabMar 18, 2025
We understand your frustration with the delivery delays and the performance of the brace. We strive to provide accurate delivery estimates and are disappointed to hear that your experience did not meet your expectations. We appreciate your feedback on the brace's effectiveness and comfort. We are always looking for ways to improve our products and services, and your comments will be taken into consideration. We understand your concerns about the return policy. We value your feedback and appreciate you taking the time to share your experience. Please reach out to us if we can help you further in any way.
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customer
Mar 12, 2025
Excellent customer service!
Excellent customer service!
Reply from BraceLabMar 12, 2025
Thank you for your review! We strive for customer satisfaction.
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Richard R.
Mar 11, 2025
Very professional
Device didn’t fit so I returned it and full refund was issued immediately. Great service.
Reply from BraceLabMar 12, 2025
Hi Richard, We appreciate you taking the time to share your positive experience. We're glad to hear that you were satisfied with our service.
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