Average
Based on 79 reviews
Branch Furniture3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Branch, we make it easy for people and teams to build a beautiful workspace where you can feel and work your best.When it comes to high-quality office furniture, the issue is middlemen. Buying from traditional furniture dealers means navigating unclear pricing, complicated options, and markups up to 50%. There’s also no way for your office to adapt as your team grows: your furniture, your problem.That’s why we founded Branch: to make it easy for people and teams to create inspiring offices. We sell direct, so our collection costs half as much as premium furniture of comparable quality, and design our products with your well-being and work day in mind. If you're a team, we provide end-to-end service: space design, delivery, white glove installation, even the ability to trade in used furniture when you move or grow. We believe it’s a better approach to the way we work today.
Branch Furniture (branchfurniture.com) has 79 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
79 approved reviews, newest moderated first
Jerry N.
I own an Ergonomic Chair from Branch Furniture. I spilled something on the seat cushion and needed to get it replaced. I contacted Branch customer support and Austin J returned my message promptly. Not only did they offer to replace the cushion, they also shipped it to me for free! This was one of the best customer experiences I have had with a brand in many years. Thanks Branch! Thanks, Austin! I will definitely be doing business with you again.
Sawyer
I work from home and have quite a few hobbies that require sitting at my desk for extended periods of time. After using Branch's ergonomic chair every day for months, I can honestly say that I am completely satisfied. The chair was very easy to assemble and the cushion has plenty of padding to ensure you are comfortable throughout the day. The price of the chair is actually in line with what I've recently seen at many department stores, but it is far superior in terms of quality. Should you need to contact customer service for anything, they are very reasonable and quick to respond. They went above and beyond to remedy a situation I had from shipping and have exceeded my expectations. If you're in the market for a new chair, I'd highly recommend giving Branch a try.
Lyn S.
I purchased an Ergonomic Office Chair from Branch Furniture. This was a highly advertised Ergonomic Office Chair; they heavily advertised it on facebook. I should have checked Trustpilot first. What people are describing with issues with this chair from this company are true. The arms of the chair were so hard; it gave me a sore elbow; my husband immediately said the seat was too hard. I sat on it a few days and indeed that is true. I have nerve damage in my lower back which effects the area you sit on. The depth of the seat was also very long; designed more for a man than women. I was at the limit for making things least on all the adjustments. There was no way I could sit on this chair long term. This chair was definitely not as advertised. It was advertised as this incredibly ergonomic designed chair. This chair sadly failed on multiple levels. This company made me pay the return shipping; I felt that was very unfair considering the quality of this chair I received and the way this chair was advertised as being so ergonomically wonderful.
Reply from Branch FurnitureMar 29, 2023
Hi Lyn, thank you so much for reaching out! I'm so sorry to hear that our Ergonomic Chair was not a good fit for you! Our Ergonomic Chair was designed to fit customers 5'2 to 6'2 comfortably, however this can vary with people's legs and torso sizes varying from person to person. The armrests are designed with harder foam, and covered in plastic, as the chair is designed to be used for years to come, so we had longevity in mind here. The seat is also on the firmer side as advertised, as once again we had longevity in mind - but it does relax more over time. As you can see from our thousands of reviews on our site, which we post all of our reviews both bad and good, our Ergonomic Chair does work for the majority of our customers, however I'm so sorry to hear it was not a good fit for you in this case. If you would ever like to try a different chair model that may be a better fit for you, I would love to see what I can do to help assist you, and so please don't hesitate to reach back out ot our team at [email protected] and we would love to assist whereever we can :)
John S.
Review Update After my initial review, the company has done the right thing and supported their product. While I don't think it should have taken these measures to get the correct response, the outcome is very satisfactory. Previous review I purchased an Ergonomic chair on 2/28. After shipping time, I have owned the chair for a little over 2 weeks. I just moved into a new home, and have sat in the chair for probably 20 hours over the course of those weeks. Noticed that the threads are pulling on the seat. I have been told via email that this is not covered. Apparently they think I am sitting on it with pants covered in razorblades or run an animal shelter, not sure. Just seems very cheap to show this kind of wear in a chair that is barely even broke in.
Reply from Branch FurnitureMar 28, 2023
Good Afternoon, John! Thank you so much for reaching out and sharing your review of your new Ergonomic Chair! After reviewing your correspondence I can see that the thread pulling you're seeing on your seat is certainly not normal after only having had the chair for less than a month, and so our team has gone ahead and issued a replacement seat here :) Please reach back out should we be of any further assistance!
Angelo Anthony F.
The Branch Ergonomic Chair arm rests are hard as bricks, extremely uncomfortable. They do not stand behind their product and know how to keep a customer happy, they simply encourage you to return it at your own shipping cost. For such a heavy item it is cost prohibitive. Will never do business with them again
Reply from Branch FurnitureFeb 9, 2023
Hello Angelo, thank you so much for sharing your feedback on your experience with us, and I'm so sorry to hear that our Ergonomic Chair was not a good fit for you! Our Ergonomic Chair armrests are designed with a harder foam, and covered in plastic, which is designed for longevity, as we hope you'll be able to use your Ergonomic Chair for years to come! We realize our chairs are not one size fits all solutions though, and so if you would like to return your chair, we offer flat rate returns, at the cost of $35 for our Ergonomic Chairs. If you would like to reach back out to us, we would be more than happy to assist you with this :)
Onur K.
I purchased the 'Ergonomic Chair' based on all the great features they talk about on their website. And in all fairness, the chair is quite comfortable but it seems extremely cheaply built. Armrests rattle all the time even when they are supposed to be locked in position. There is only 1 bolt that secures them in place whereas one their competitors (Risedesk) uses 3 bolts for each armrest. I also ordered the headrest to go with my chair and that arrived damaged and without the screws. I contacted their support and this is where it went all downhill for me. Their customer service was abysmal. The person I talked to was very unhelpful and instead of apologizing for the damaged product and offering to send a replacement right away, (s)he directed me to this horrible online form to fill out and go through their claim process like I am dealing with government red tape or something. In the end I decided to return the chair instead of dealing with them. They charge $35 for returns even though pretty much all of their competitors have free 30 day returns. It seems like such a missed opportunity because I think they have a potentially very good product in their hands. Very good ideas but so badly and cheaply executed. Customer service is another layer of this unfortunate series of events that need to be fixed.
Reply from Branch FurnitureJan 10, 2023
Hello Onur, thank you so much for sharing your feedback on your experience with us! I have gone ahead and reviewed your correspondence with our team, and I agree that we could have been much more empathetic in this situation, and offered a solution more proactively - I'm so sorry about this, and we will certainly try to do better here in the future. I apologize as well that your Headrest arrived in less-than-perfect condition, this is certainly not a common occurrence for us, and I have addressed this with our greater team as well so we can avoid this from happening again. I would like to note that one feature many customers don't realize our Ergonomic Chair has is armrest lock levers that when fully engaged, keep your armrests stable and locked in place - it's a combination of the bolt, as well as the lock levers that will keep your armrests from moving. We hope you decide to give us another shot sometime, and would love if you reached out to our team beforehand to see what we can do here :)
Adam H.
Items cost hundreds of dollars but they ship packages with no signature requirement, so they never arrive and there is nothing you can do. Now I'm out hundreds of dollars because they don't care about shipping responsibly.
Reply from Branch FurnitureJan 10, 2023
Hello Adam, thank you so much for sharing your feedback on your experience with us! Please note that even though we do not require signatures for our packages, we never leave our customers stranded, and should you ever have an issue with shipping you can reach out to our team at any time via live chat or email as we are more than happy to assist :)
