Bernardo G.
Very disappointed with their level of service.
I purchased the premium package for one of my clients 15 days ago and even paid a fee for rush publishing. 15 days later, the article has not been published. I've written to customer support and have received no answers.
Reply from Brand FeaturedFeb 3, 2026
Hi Bernardo, Thank you for your feedback. We understand your frustration with the timeline on this order. To clarify the facts: Your PR was successfully published on December 16th (a day before this review was posted) and the complete report was delivered to you 48hrs later. While we were unable to meet the 48-hour rush timeline you paid for, we proactively offered you a complimentary USA Today publication valued at $450 as compensation for this delay, which you accepted. We acknowledge that the rush deadline was not met, and we sincerely apologize for that. However, it's important to note that there were also delays on the client side in providing necessary feedback on the PR content, which impacted our ability to publish within the expedited timeframe. Your complete order, including both the original package and the additional USA Today placement, has been fully delivered. We remain committed to delivering quality results for our clients, and we're disappointed that this experience didn't meet your expectations despite the successful publication outcomes and additional compensation provided. If you have any outstanding concerns, please contact us directly so we can address them. Regards, Brand Featured Team



