Great
Based on 837 reviews
Broadmoor RV SuperStore Inc.4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
837 approved reviews, newest moderated first
Aaron
The after-purchase service has been awful. We can’t get anyone to answer the phone and barely return phone calls. They want to be known as a destination service department but I cannot imagine wasting my time trying to connect with someone to get help unless I HAD to!
Reply from Broadmoor RV SuperStore Inc.Jul 9, 2019
We apologize for any issues during your visit with us. Your review has been handed to the appropriate staff member.
Kelly
Broadmoor RV has gone above and beyond! The staff has made the process of buying an RV easy and painless. They were friendly, helpful and not pushy at all. The prices were great and the service amazing! Thank you Angel, Ryan, John and Jordan!
Reply from Broadmoor RV SuperStore Inc.Jul 9, 2019
Glad to hear that your experience here with us was a good one Kelly, thank you for your business!
Michelle
It took two calls and several people to resolve our issue. We enjoy the layout of our new trailer but after our first extended camp out with the trailer (Salem) we realized the poor quality we purchased.
Reply from Broadmoor RV SuperStore Inc.Jul 9, 2019
Michelle, your review has been passed onto the appropriate staff member. Thank you for your business.
Justina
Little pushy. Took way to long to complete a sale. The overall atmosphere is great but felt rushed as the salesman was trying to outbeat another salesman in the sale of our trailer.
Reply from Broadmoor RV SuperStore Inc.Jul 9, 2019
We apologize for any inconveniences during your purchasing experiences. Thank you for your busiess Justina
Cindy - Fairbanks, A.
We had a great experience with Broadmoor RV. All the staff were friendly and courteous. We loved walking in the building and seeing all the smiles. We ordered our fifth wheel from Broadmoor through the Jayco factory instead of purchasing one on the lot. Also, we lived 2,500 miles away from Pasco to speak to someone in person. We did everything by telephone. The initial and pre-delivery process and time made us the most anxious, due to time constraints, but it all worked out in the end. We did not physically see our fifth wheel when we picked the model, but as soon as we saw it during our PDI, we knew it is the one for our family. We found a few cuts in our awning during the PDI. Broadmoor ordered a new awning and sent two techs out to us to replace it. We were staying in an RV park in Spokane Valley...what wonderful customer service!!! It has been exactly one month today since we picked up our Jayco from Broadmoor and we have been ecstatic with the whole experience. We highly recommend Broadmoor RV for your RV needs!!
Reply from Broadmoor RV SuperStore Inc.Jul 9, 2019
Cindy, thank you for your business. Hope your continue to enjoy your new unit for many years. Thank you!
Mary
I thought the cost was $200 less than the price on paper work. I asked for about so much difference on the trade and ended up with almost double. I guess I didn’t figure something right. Glad I got the trlr but not having to pay the price.
Reply from Broadmoor RV SuperStore Inc.Jul 9, 2019
Mary, sorry for any inconveniences. Thank you for your review and business.
Patrick
not a good experance salesman cared less , asked if he could make sure there was water in it because we were going to be dry camping that night,,, nope Asked to hear the generator run , he said he was on it ... nope , I had to find someone to fine enough gas so we could start the generator. They had misc parts and paper work scattered through out the trailer, they should have put everything in one place and all paper work in a binder. Got a letter from the bank , the financing was off by $1,000 in my favor
Reply from Broadmoor RV SuperStore Inc.Jul 9, 2019
Your review has been passed on to the appropriate staff member. Thank you Patrick for your business.
DANIEL
It was the best experience I have ever had buying anything. Our sales people were very patient and not pushy at all. They dealt with some loud noises and messes from our baby and they even made sure to make him smile. Only place I will go.
Reply from Broadmoor RV SuperStore Inc.Jul 9, 2019
We value your business Daniel, Thank you!
