Excellent
Based on 4,437 reviews
Bruno Independent Living Aids4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Free Stairlift QuoteBruno StairliftsIndoor StairliftsOutdoor StairliftsBruno® Stairlifts | Make Life EasierVeteran-FoundedFamily-OwnedMade in USABruno is dedicated to making life easier for our customers by crafting the highest quality American-made stair lifts.Bruno stair lift are designed by American engineers for industry-leading dependability. Installed and supported by North America's largest and most experienced network of local stair lift dealers - Bruno strives to deliver the superior customer experience we believe all customers deserve.Bruno indoor, outdoor, straight and curved stair lifts save space on your steps, deliver superior ride quality and are built to last. All Bruno indoor stairlifts feature a Limited Lifetime Warranty, while all outdoor models come with a 5-Year Limited Warranty.Get your free Bruno stair lift quote today!
Bruno Independent Living Aids (bruno.com) has 4,437 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 27 reviews with 2 stars · Clear filters
Mark K.
The stair lift has been a big help.
Reply from Bruno Independent Living AidsSep 17, 2019
Hi Mr. Kidwell, Thank you for emailing us to inform us that you are very happy with your stairlift and that this rating was left in error. Thank you for choosing Bruno; we appreciate your business! All the best, - The Bruno Team
DDG
This is a good product but with a VERY bad design flaw. I am referring to the position of the switches under the arm rest which controls the up or down movement of the stair lift. My 87 year old mother has been using the stair lift for about four months now. Today she narrowly avoided falling and hurting herself badly while using the stair lift. As she was trying to mount the chair, her fingers accidentally pressed against the "up" button and the chair started moving. Given the slightly lower reaction times for people her age, the chair had advanced a few inches before she released the button causing her to almost lose her balance. For a product that touts various safety features, I am disappointed that the control buttons are immediately below the arm rest, and so easily activated. There should be an additional safety mechanism whereby the control buttons remain deactivated as long as the seat belt is not locked into place. Disappointing
Reply from Bruno Independent Living AidsApr 9, 2019
Thank you for sharing your concern; safety is always our primary concern. While all stairlifts are operated via a control under the armrest, there is a tip that may help your mom. When a Bruno stairlift is at the top of a stairs, please make sure your mom swivels the seat to get on/off. If a Bruno stairlift is in a swiveled position, the unit cannot be activated. It will also allow her to safely get on and off the lift away from the staircase. Thanks again for your feedback.
Judith
The unit began beeping and I had no idea what that meant. Once I figured out it was the chair I contacted the installer. This unit is supposed to be under warranty. Installer changed the batteries - that ended up not being the problem, then he changed the charger, that ended up not being the problem. He made adjustments to the unit. It has now been a month that the unit has not been useable and I was told he would be here last week with new contact points - he did not show up last week or this week. If I could not make it up the steps on my own I would have been living in the lower level of my house for the past month. VERY POOR SERVICE and I am a very disappointed customer.
Reply from Bruno Independent Living AidsDec 2, 2017
Judith - We're sorry you have not had a positive experience. Bruno would like to help resolve your issue to ensure your lift is working safely and properly as quickly as possible. Please email [email protected] and we will work with your local dealer to resolve this problem. Thank you.
