Excellent
Based on 4,437 reviews
Bruno Independent Living Aids4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Free Stairlift QuoteBruno StairliftsIndoor StairliftsOutdoor StairliftsBruno® Stairlifts | Make Life EasierVeteran-FoundedFamily-OwnedMade in USABruno is dedicated to making life easier for our customers by crafting the highest quality American-made stair lifts.Bruno stair lift are designed by American engineers for industry-leading dependability. Installed and supported by North America's largest and most experienced network of local stair lift dealers - Bruno strives to deliver the superior customer experience we believe all customers deserve.Bruno indoor, outdoor, straight and curved stair lifts save space on your steps, deliver superior ride quality and are built to last. All Bruno indoor stairlifts feature a Limited Lifetime Warranty, while all outdoor models come with a 5-Year Limited Warranty.Get your free Bruno stair lift quote today!
Bruno Independent Living Aids (bruno.com) has 4,437 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 27 reviews with 2 stars · Clear filters
Wes O.
It doesn't operate quietly as they claim, making a lot of grinding noise, super slow going down stairs about 50-60 seconds for 11 steps only. You have to keep holding the button to go up and down. It is not one push button. Dissatisfied with purchase
Joseph V.
While moving, there is a cracking/snapping sound at the halfway point in both directions. Two service calls and two different technicians tried to fix it. The last tech. said it was normal. Now with the chair parked at the bottom, the chair surges and move extra slow until it passes the slow down area of the rail. Chair has been installed month and half and going on third service call. NOTE- Chair cracking sound still not fixed. If I would have been told chair would make that sound at time of purchase it would not be in my home.
Joyce B.
Told 6 to 8 wks then 8 to 10 wks we got it on the 13th wk. Ran for 9 days and quit ???? Took 1 1/2 wks to get anyone to repair it ???? A loose wire ??? Plus in the repair they put a hole in our wall ???? Would I deal with this company again NO NO NO. !!!! Their repair and install people come in from Pennsylvania we live in Ohio ??? Figure that one out !!!
Renuka P.
The chair doesn’t rotate 90 degrees at the upper end.False information in the brochure. Wiring was unprofessional in appearance.
Reply from Bruno Independent Living AidsJan 30, 2025
The Bruno Elan swivels to 67 and 90 degrees at the upper landing while the Elite swivels to 60 and 90 degrees. Some optional power swivel seat models will rotate less than 90 degrees.
Michael I.
Can not get parts! Very difficult to contact various companies for Bruno parts. Service call price way out of line for a one hour service. And could not resolve the issue. I had done most of the work myself, installed batteries, cleaned track, because I am knowledgeable of most mechanical things. Just need the parts!
Reply from Bruno Independent Living AidsJan 30, 2025
All factory-trained Bruno dealers, including the one who installed the product, can order parts from Bruno. Our dealer network is the largest in the industry - -find a Bruno dealer near you at www.bruno.com/dealers
waukeshabud
We are tired of spending $210 every few months because the wiper design on the Bruno chair lifts gets clogged with rug fibers. I don't remember the salesperson telling us this. I can just imagine if we had a pet. I think it is presumptuous of the dealer and manufacturer to expect people over eighty to wipe down the copper contacts on a monthly basis. Bad design if you ask me
Cheryl S.
when the gentleman came out to fix the problem what was wrong didn't seem to happen to them, so they fixed some things and it is still doing the same thing. Now i know i am not crazy, and i have never just made things up, but it is doing the same thing as it did before, it will start going down and just stop, sometimes i can get it going and sometimes it takes a minute or two, but i just don't want to call them again because it will just do the same thing..so i will just deal with it. and i will tell you, i believe in everything that is made in this country, and have the greatest respect for those Americans who build them, and no way would i rather have something that was made in China...and i know that things happen to anything we buy, that is just the way it is, there has to for some reason be one that will mess up, but i tell you this i would continue to use this, just wish it would run better...and i would sure recommend you to anyone who needs a stairlift
Reply from Bruno Independent Living AidsJul 8, 2024
Thank you for letting us know of your concern. We are reaching out to learn more details and work with your installing dealer to ensure your stairlift is working consistently properly and safely.
Angela D.
My experience with Bruno's products has been the best, from my lift for my motorize scooter to the one stair lift that I have had for over 15 years. I decided to purchase another as they are very reliable and well built. I would recommend any of your products to anyone who needs them. The sale rep from Northend Mobility was reliable, pleasant and came when he said.
