BRXLReviews of brxl.com

Reply from BRXLAug 26, 2026

We’re truly sorry for the frustration and inconvenience this situation has caused. After reviewing our records, we weren’t able to locate your previous return request or any related communication regarding the sizing issue with your order. Our customer care team has already reached out to you and is prioritizing your case to make sure this issue is resolved as quickly as possible. We truly appreciate you bringing this to our attention, and we apologize again for the inconvenience. Please rest assured that we are committed to assisting you with the return process and resolving this matter. Thank you for your patience and understanding.

Reply from BRXLAug 24, 2026

Thank you for taking the time to share your experience. We’re truly sorry for the frustration and disappointment you experienced with your order. We completely understand how upsetting it must have been to wait for your package and then discover that the leggings did not fit as expected. We sincerely apologize that your experience did not meet the expectations we strive to provide. We’d like to clarify that the denim leggings you purchased were a pre-sale item, with the estimated shipping date of August 21, 2026, as shown on our website. Fortunately, our restock arrived earlier than expected, and we shipped your order as soon as the item became available. Due to the inventory being fulfilled from a warehouse location farther from the standard shipping route, the delivery process took longer than usual. We apologize for the delay and any confusion caused by the shipping updates. Regarding the sizing concern, we truly hope you’ll give us the opportunity to make this right. Our customer support team has already reached out to assist you, and please rest assured that we will do our best to make the return process smooth and help resolve this issue. Thank you again for your feedback. We truly appreciate you bringing this to our attention, as it helps us continue improving our products and customer experience.

Reply from BRXLAug 20, 2026

We are truly sorry to hear that the material did not meet your expectations and that you felt disappointed with your purchase. Our customer service team is currently assisting you with this matter. Please rest assured that we take your concerns seriously and will do our best to help resolve the issue and find a satisfactory solution for you. We appreciate you bringing this to our attention, as your feedback helps us continue improving our products and services.