Bad
Based on 559 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Buffalo Wild Wings is an American casual dining restaurant and sports bar franchise in the United States, Canada, India, Mexico, Oman, Panama, Philippines, Saudi Arabia, United Arab Emirates & Vietnam, specialising in Buffalo wings & sauces.
Buffalo Wild Wings (buffalowildwings.com) has 559 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
559 approved reviews, newest moderated first
Karen D.
Imagine our disappointment we ordered wings in a variety of flavors. We got home and discovered that we had 6BOXES OF LEMON PEPPER 1 BOX BBQ !!! We Like lemon pepper but not that much we decided not to drive cross town to return it we get up early for work the next morning(4am) many were left over ......the pretzel bites were good
Nirav K.
Horrible customer service.. very rude and Racist.. did not show respect toward a customer. I ordered a mojito , and it had a rotten mint in it. & table were not cleaned while seated. Both server(Refina) and host were not welcoming and if asked something were very irresponsive or answered rudely. I don’t recommend this as a family restaurant and others to go to have a good time.
Gabriel M.
WORST EXPERIENCE EVER. 3 TIMES I HAD TO WAIT 2 + HOURS FOR MY FOOD. JUST CALLED THE STORE AND THEY LITERALLY TOLD ME THAT THEY HAVE NOT EVEN SENT MY ORDER TO THE KITCHEN... RIDICULOUS. MY ORDER IS SUPPOSED TO ARRIVE AT 11 PM WHEN I ORDERED AT 7.... SHI****** CUSTOMER SERVICE EVER
Brandon O.
You know I usually have a great experience with Buffalo wild, but this last time was a failure. I ordered through the android app for delivery and what was weird was I was ordering at about 3:50pm but it said expected delivery would be 6:04pm when I selected asap. Then when I checked back on my order it updated to 520pm. A little while after the delivery window I called the store since I had not received any text from door dash like usual. The nice hostess said the driver was just arriving. Okay cool I'm just around the corner from them my food will be here in no time. Well 6pm rolls around and I call the store back. The manager says "Im sorry but once the food has left my store I cant do anything else, you need to try and contact door dash customer service." If I purchase food from here again I will make sure it is only pickup.
Sheena L.
I ordered door dash and I had no queso on my nachos, jalapeños that I didn’t want, pico that I didn’t want, I ordered two EXTRA ranches - only got one extra. I ordered carrots with my wings bc the fries are awful.. and guess what I got, FRIES. Great food potential but they definitely need some work. This is disappointing.
Dave J.
This is the second time I have visited the establishment in a month. Both times the service has been nonexistent. This last time I arrived at 410pm on a Tuesday and was never greeted, nor saw any service for 10 minutes. I walked. The other patrons even commented. You have lost a loyal patron.
Upset C.
I use to love Buffalo Wild Wings but when I visited the location in Harrison, OH they ruined it for me. My food was good but they WAY over charged me for my drinks. I ordered a Twisted tea, they are usually $3.00/$4.00 at other places I go. The charged me $7.50 for ONE!!!!!! That is absolutely insane. When I questioned it, all the would say was "that's how it rang up" Instead of going to check. From now on I will just go to a local restaurant for wings. I tried to contact the corporate office and received NO response!
Tammi B-chewlay A.
So I now know why Texas is one of the highest states with Coronavirus cases!!!! I am currently dining at the Buffalo Wild Wings in Dallas Texas Canyon!! I watched multiple staff members walk next to my table with their mask on...but not covering their faces, so I politely asked one of waitresses ..Why aren’t you wearing your mask to cover your face??? She responded to me saying...”The manager sees it but doesn’t say anything!! I said, that is the point , you should be wearing it to cover your face, so can you please get a manager for me? She got a manager, by the name Chris, who came out as cocky as he could be, with whom I addressed my concerns and was telling him of the employees with whom I was referring to...he responded arrogantly saying I’ll address that, I then pointed out one of the people I was talking about and he said “Oh, you already told me it was him, which I had not pointed out whom it was originally. I said to the manager, you didn’t have to be sarcastic about it as I had not told you of whom I was talking about the first time. He then said I’m originally from New York and sometimes it can come across as me being a smart ass..I apologize!!! That was unacceptable!!!! I didn’t need the sarcasm...all I wanted was just for the employees to be responsible and cover their faces, which I don’t think was asking too much!!! I think Armond, was trying to be cool and the mask didn’t fit his swag!!! But that needs to be done on his own time not when he is working , as his actions could be deadly!!!!! I hope I don’t get the Coronavirus!!!! In addition to Chris supposedly addressing the issue, he was talking to them in front of me as if to basically be saying “The customer is complaining otherwise I wouldn’t have said anything!!! but just do it to this time!!! The way he did it , I felt was very disrespectful, I will also be posting this on Facebook, Twitter and Instagram in hopes that they do better for other customers as I will never be back!!!!
