BurnboxReviews of burnbox.health

My experience is with customer service ONLY. I unfortunately had to cancel my order because of delivery time due to “ unexpected high volumes”. Although I had to inquire about it initially, customer service was very speedy in their response and quite courteous. They issued me a refund with zero hassle. I will definitely be back as a customer due to their handling of the situation.

I placed an order for this product on March 3. It took over two months for me to receive the product despite the order confirmation stating that I would receive the product within 2-3 weeks. I contacted the company several times asking for an update on order status and they provided little to no information and were not able to provide any estimate on delivery date. During this time, I requested that my subscription to the product be canceled. I received confirmation that my subscription was canceled on March 18 but despite that confirmation, another product order was placed on June 3 and money had been taken from my PayPal account. I immediately contacted the company asking for the product not to be shipped and asking for a refund. They claimed that they were unable to stop the product from being shipped (despite the fact that the product had not yet left the warehouse). I requested AGAIN that the subscription be canceled and received another email confirmation of the cancellation, which I do not trust to be accurate. Once I receive the refund (which I am still waiting on), I will be blocking this company from accessing my PayPal account. They also would not refund me the full amount--they deducted return shipping which was very frustrating when they made no effort to stop shipment of the product that I had never ordered. The entire experience left me feeling like I had been deceived. The product itself is something I do not recommend, as it is significantly overpriced. Buy yourself a good tasting electrolyte packet, bone broth packet, and two drink mixes containing fiber for each day you want to fast. Their instructions are to take one fiber drink between 8-10am, the electrolyte between 2-4pm, broth between 6-8pm, and second fiber shake between 9-10pm. That is essentially all the product is.

I found the Burn Box and the fast very easy. I lost 11lbs which helped me jump start my weight loss. I am down 25lbs and still going. I plan on doing another fast starting Monday.

DO NOT ORDER! RUN AWAY! I ordered with an initial cost of 119 and did the fast. The fast was torturous, but to be expected from any fast. Months later I find that I have been being charged 32.99 for the "Do Fasting" app. I barely noticed almost a year later because I purchased with a credit card that I use often, but with very specific purchases, so I don't fear fraud. Lesson learned. I never used this app and when I tried to "complete registration" the way the Burnbox email told me, so that I can cancel this subscription that I had no clue about, it takes me to a sign up page to set up payment. This 32.99 is not even going towards this "Do Fasting" app. It's basically going to Burnbox for nothing! They are scam artists at its finest! Please stay away from this company. All of the "good" reviews are obviously written by Burnbox themselves.

Don’t order from them, you’ll keep getting product and they won’t issue a refund. After initial purchase, I cancelled auto renew as I can not use due to health issues. 3 months later I see my card is charged and put dispute on card as I did not authorize. A week later when package arrived I return and am told by BurnBox there will be a restocking fee for a box I didn’t even open or authorize. Now almost 6 weeks later I’m still fighting for a refund if a product I don’t even have! Terrible customer service.

This company is a scam. Above and beyond the fact they took money for an App I never received any information about, so I couldn't use it, after I canceled my subscription in February, they took 119.00 from my account in May. Even though I had the emails to prove I canceled, they basically said "Too bad, send back the product." They received the product back and have now said their team has to "throughly inspect" and I might get my money back in 10-30 days. Such a scam of a company. I highly question any of the "good reviews" because if you go to their FB page, it will say "10 comments" but none are visible. As far as the product? Get yourself some electrolytes and some bone broth and there is you 119.00. Edit: There is no reference number, so I can't provide that. I have reached out and I have the 20 something emails to prove that. You AREN'T "listening" and never have, that is why we are all in this mess. This has been going on FOR MONTHS. You have no intention of ending this quickly. Second edit: Now, for the mistake they made, they want to charge me fifteen dollars for a "restocking fee" even though they stole 119.99 out of my account. I canceled the subscription, and have proof of such, in February. This company is something else. If you give them your information be prepared. Lots of reviews, just like mine.

The price is really to cover the media portion of the advertising, what I mean is there is not need for the box and the pamphlet. All that can be done online, in addition the instructions are not that clear in regard to the portions of water to use w/ the packets of supplements and broth etc. The fasting is the main focus and those additional compliments are supplemental and not necessary. If burnbox had their own fasting app w/ a guide and maybe even voice/video examples that would make the price worth it. Most people will be able to accomplish the fasting without the additional cost.

I tried cancelling my subscription with them back in March and they ended up sending me another box 3 months later after I’d already received confirmation my subscription was cancelled. They tried to tell me only the fasting app portion was cancelled but the email I received was incredibly vague and never mentioned anything about a fasting app it just said my subscription was cancelled so I assumed it was for the 3 month supply. I never even realized I had an app subscription. They continued to argue with me and tell me I could return, but I would be out $15 for the return label. Then they tried to send me the body of a supposed email correspondence with a team member that let me know I still had an active subscription. I searched through my inbox and never received this email from anyone at their company and they never provided the actual email or the date/time stamps. They are out to scam people out of whatever they can get and this has been a horrible experience. I have since disputed this with my credit card company to try to recoup my money. DO NOT BUY ANYTHING FROM THEM.