BuyBack EngineerReviews of buybackengineer.com

Folks - just got an email from them today - they have ceased operations as of 4/15 :-(

I received a confirmation that my phone was received over a week ago & was told that my payment should be sent within a business day. I got that message on a Friday so, understandably, I should see it that following Monday. I sent emails & left a voicemail on their provided number that only goes straight to voicemail to no avail. I see that they respond to customers on here but will not respond to customers that sent their items that they’re still waiting on updates for. I saw another comment from the company stating that their prices doesn’t reflect current market which is absolutely fine & understandable BUT COMMUNICATE THAT. If I was scammed, just say that & I’ll just have to take that loss. I don’t even know which order number to leave because I was given one when I agreed to the amount and another one when I got confirmation that they received my phone but it doesn’t look like it’ll matter anyway. Lesson learned: do not release your phone from the “Find My” app until there’s absolute confirmation that you’ll be getting paid for your items. UPDATE: I just tried to email both accounts and both of them are showing as they do not exist. DO NOT USE THIS COMPANY TO SELL YOUR PHONE. I am now S.O.L trying to get rid of electronics that I wasn’t using.

I have been waiting on the payment for my IPhone 11 Pro Max since March 29, 2022. Since that day I received an email stating that my pay out will be end of day on 03/29, which never came. Then when I sent an email to “support”, I got an email from Sebastian saying he will look into it. Then after two more emails to him for an update, he finally responded with “I approved your payout, you chose ACH so this pay method can take up to three days. Please let me know if you don’t receive it.” Well, I have emailed him at least five times starting on April 7th and Sebastian has went silent. I have given him many opportunities to make it right BUT the ignored emails tell me that he has no intentions to pay what he owes me BUT yet he has my phone. How can a company like this keep conducting their business this way?

I used to trade my devices into Best Buy, or a carrier, but it makes way more sense to sell them online. BuyBack Engineer was a good service. They offered me a fair amount for my iPhone SE 2020, and the process was pretty simple. Only thing that could be a little better is their communications system, but after a call to their office they fixed everything and sent the money, and threw in $5 extra for the inconvenience. Will be using their service again.

Great customer service and communication, no issues at all. I would definitely use them again .

Great and Timely in buying my IPhone 11!

I little slow but overall great job. Will use them again for any devices I want to sell.

Only issue was the payment took a few more days than expected, but the customer service was excellent! Totally recommend…