Great
Based on 511 reviews
BuyBrakes.com4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1998, Veteran Owned - BuyBrakes.com has been fully engaged in guiding enthusiasts, racers, driving instructors and consumers in the complex subject of purchasing brake and suspension upgrades and delivering those components from dozens of the best brands in the world at the best pricing possible. When you connect to our sales team, you'll actually be talking live to real brake experts ready to discuss and provide solutions regarding your vehicle's braking and suspension challenges.Having a complex component, order or delivery problem that you feel you need to talk to the company founder about? He's at ext. 459 at our toll-free number where you could reach him live or he'll return your call the next business day. Who does that? We do.There is no better company at having complex conversations regarding the dozens of brake and suspension brand offerings as it relates to thousands of year/make/model vehicles on offer in North America. BuyBrakes.com is the go-to resource for automotive technicians and auto repair facilities to call when they are not exactly sure what Brembo, Stoptech, Wilwood or other brand Brake Caliper is hanging off the spindle on the car/truck or SUV that just pulled into their shop. Yes, they call us to find those tricky bits. Are we always correct? Only 98% of the time. The other 2% we're digging deeper within the hollowed halls of engineering staff inside the brands themselves.Are our vendors struggling with supply chain issues in 2021? Yes
BuyBrakes.com (buybrakes.com) has 511 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
511 approved reviews, newest moderated first
Jay G.
I placed an order 2 weeks ago. Spent $560 only to call and be told by David that he didn't know why my order hadn't shipped. Said he can't refund me, that some "lady" has to do it. I said I was going to do a charge back if I didn't receive a refund and was going to leave a bad review. David said he "don't care" What a joke.
Robert H.
No communication whatsoever. Placed an order for what was supposedly 'In Stock', but after two weeks I called to find out why my order still hadn't been shipped. I spoke to someone who confirmed my email address and promised to send me an update shortly, after they spoke with their supplier. Never got that update. Now, six weeks after the order, four weeks after my call, still nothing. Take your business elsewhere...
Brian B.
Very easy time ordering. I just brought my car to the MINI dealer for suspension bushings. The mechanic usually shows me what is going on under the car when it's on the lift. He knows I do some work myself. So he pointed out that the sensor was touching the disc. I did the front ones last year. The parts will be here soon after my car is back.
Damian C.
It’s been 22 days since I placed my order and nothings been shipped.
li Z.
Placed order on 12-18 Haven’t gotten tracking number till today after I contacted them , I think they forgot my order excuse was ups haven’t gave them the tracking number what? Never heard that one before
Mark B.
Buybrakes.com was the only place in the country to have a particular rotor in stock. This saved me from having to try another rotor as I have a track event before the manufacturer will produce more. Buybrakes matched the price of a competitor and followed up to verify fitment. I’ll be buying my rotors here from now on.
Randy
Fantastic customer service! The gentleman I spoke with was extremely knowledgeable, and answered all my questions. He took his time and gave me confidence in my order. I will not hesitate to order again. Other companies should take note as buybrakes has set the gold standard in customer service. Thank you
Bob H.
No shipping on weekends I understand. However, I ordered Saturday and it is approaching lunchtime on Tuesday and still no tracking info or email indicating my order has shipped. I talked to customer service yesterday (Monday) and was assured my order was ready to go and would be shipped before the end of business Monday.
