By Winona Reviews | Read Customer Reviews of bywinona.com

By Winona Reviews | Read Customer Reviews of bywinona.com

By Winona reviews

8,255 approved reviews, newest moderated first

Amy
Dec 30, 2025
App is not very user friendly
I like the treatment and the ease of auto refills. But the app is not the very customer friendly. I couldn't log into the app, with the correct user name and password. I had to go to the Web site, which isn't set up to use of current patient's. I had to delete and re download the app twice to get it to work correctly. And even now find the mapping of the app hard to use.
Reply from By WinonaDec 30, 2025
Thank you for taking the time to share this feedback. We’re glad to hear that the treatment itself and the convenience of auto refills have been positive for you. We’re sorry to hear about the frustration you experienced with the app, especially with logging in and navigation. That’s certainly not the experience we want for our patients. Your comments about usability and access between the app and website are helpful, and we’ll be sure to pass them along to the appropriate team as we continue to improve. We truly appreciate you being with Winona and thank you for your patience as we work to make things smoother.
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Trista
Dec 30, 2025
Exceptional care
The entire team here at Winona has provided me with exceptional care and grace. I wouldn't trade this team of caring Healthcare staff for anyone else. Thank you for everything you continue to do for me and everyone else. I appreciate your care and time so much!
Reply from By WinonaDec 30, 2025
Thank you so much for your kind and thoughtful words. We’re truly honored to be part of your care and to know that you feel supported by the entire Winona team. Providing compassionate, attentive care is at the heart of what we do, and feedback like this means more to us than we can express. We deeply appreciate your trust and your gratitude, and we’re always here for you whenever you need us. Thank you for being part of the Winona community.
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Kelly T.
Dec 29, 2025
No fuss to cancel or pause
Everyone including the dr's have been great to work with...they made it very simple to sign up and actually for personal reasons I needed to pause my membership and refills. I got the best and most understanding help from GENISIS with absolute no trouble at all!!!!! I appreciate the ease of everything! so thank you! KT
Reply from By WinonaDec 30, 2025
Thank you so much for sharing your experience, KT! We’re really glad to hear that the sign-up process was simple and that pausing your membership and refills was easy and stress-free. It means a lot to know our doctors and patient care team were understanding and helpful, especially during a time when you needed flexibility. We’ll be sure to pass your kind words along to Genesis as well. We truly appreciate you and are always here whenever you’re ready.
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Cara
Dec 29, 2025
My issues I was having are nearly gone
My issues I was having are nearly gone! The doctors are quick to respond if I need attention. I have recommended to a few friends because it has been an overall great experience!
Reply from By WinonaDec 30, 2025
Thank you so much for sharing this! We’re really happy to hear that your symptoms have nearly resolved and that you’ve had a positive experience with our doctors and care team. Quick, attentive support is something we truly value, so it’s great to know that made a difference for you. We’re especially grateful that you’ve recommended Winona to friends. Your trust means a lot to us, and we’re honored to be part of your health journey.
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Staci H.
Dec 29, 2025
Love everything about it...and the…
Love everything about it...and the process is quick and easy. I wish ship time was quicker.
Reply from By WinonaDec 29, 2025
Thank you so much for your feedback! We’re thrilled to hear that you love everything about your experience and found the process quick and easy. We appreciate your note about shipping times and would love to share a bit more detail. Our pharmacy ships all orders via USPS Ground Advantage at no cost, with typical delivery times of 2–5 business days. If you prefer faster delivery, we also offer optional expedited shipping: USPS Priority Mail ($15): 2–3 business days FedEx Overnight ($50): Next-day delivery (May not be eligible for Saturday delivery) FedEx Overnight – Saturday ($75): Orders placed on Friday for eligible Saturday delivery If you’d like to use any of these services for your next order, please reach out to [email protected], and our patient care team will be happy to assist you. Thank you again for taking the time to share your experience - we truly appreciate it!
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Amanda J.
Dec 29, 2025
Easy to get prescriptions
Easy to get prescriptions
Reply from By WinonaDec 29, 2025
We’re happy to hear that getting prescriptions was easy for you! Making care simple and accessible is very important to us, and we truly appreciate you taking the time to share your experience. Thank you for your feedback!
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Susan S.
Dec 29, 2025
Winona is great
Delivery of products are in a timely manner. Products are great. And anytime I have questions, someone is always available.
Reply from By WinonaDec 29, 2025
Thank you so much for your kind words, Susan! We’re glad to hear that your deliveries have been timely, the products are working well for you, and that our team has been there whenever you’ve had questions. We truly appreciate you taking the time to share your experience and are grateful to be part of your care journey.
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L. H.
Dec 29, 2025
Great service! Irritating website experience…
The only thing I don’t like so far is the website! The non-patient site has all the details about products, but once you log in to the client portal, those pages are gone from the site/navigation/you’re at a different site. I like to go back and read more sometimes after clicking, and find I can’t (or have to open a new browser to read both pieces of information, sales pitch and product use). But customer service is great, and I’m loving the service and products so far.
Reply from By WinonaDec 29, 2025
Thank you so much for taking the time to share this thoughtful feedback. We’re really glad to hear you’re loving the service and products and that our patient care team has been helpful. We also appreciate you calling out the website experience. You’re absolutely right that the public site and the patient portal serve different purposes, and we understand how it can be frustrating not being able to easily reference educational content once you’re logged in. That feedback is valuable and something our team continues to work on improving so information is easier to access when you want to revisit it. We’re grateful you’re with us and truly appreciate both the kind words and the constructive insight. Please don’t hesitate to reach out if there’s ever anything we can help with along the way.
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