Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About CallonDoc
Callondoc.com can save you time and money, our platform is designed to make quality healthcare convenient to patients and improve doctor's access to patients 24/7!
CallonDoc (callondoc.com) has 7,217 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Wasted a lot of time and in the end ignored much of my request and refused to answer important questions
Reply from CallonDocSep 25, 2026
Hello CJ,
This is Kaye, one of the support staff here at Call-On-Doc.
We’re sorry to hear that you felt your concerns and questions were not fully addressed. We understand how frustrating it can be to spend time seeking assistance and feel that important parts of your request were overlooked.
We made every effort to locate your account using the information available to us, but unfortunately, we were unable to identify it in our system. To allow us to properly review your concerns and better understand what happened, we kindly ask that you reach out to us directly through our messaging board:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Once we receive your message, our team will be glad to look into your concerns and provide further assistance. Your feedback is important to us, and we appreciate you bringing this to our attention.
BL
Betty L.
It took way to long.
It took way to long.
Reply from CallonDocSep 13, 2026
Hi Betty,
This is Rosh, one of the support staff here at Call-On-Doc. We sincerely apologize that your request took longer than expected. We understand how frustrating it can be to wait for your medication.
During the review, our medical provider, informed you that we are unable to prescribe antibiotics beyond the standard treatment duration and requested a few follow-up questions regarding your symptoms.
We understand that the additional review and follow-up questions extended the processing time, and we’re sorry for the inconvenience.
Our billing team has successfully processed your partial refund. Please allow 3-5 business days for the refunded amount to appear in your account.
Thank you once again for choosing CallOnDoc. We value your trust and look forward to continuing to serve your healthcare needs.
AA
Aa
Post-Subscription Support Becomes an Exhausting, Endless Loop
The onboarding and initial sign-up process are smooth, but once you subscribe, response times slow down significantly. Be prepared to deal with a revolving door of customer service agents who each require you to completely re-explain your situation from scratch.
Support representatives frequently seem hesitant to handle basic administrative tasks, such as calling the dedicated prescriber line (even when it is provided directly to them instead of the generic customer service number), accurately transferring prescriptions to your requested pharmacy, or correctly writing scripts for generics instead of brand names. Getting a straightforward resolution feels like running in circles.
First, I want to extend my heartfelt thanks to the CallOnDoc team! While they publicly mentioned they couldn’t locate my account, they certainly spent plenty of time behind the scenes flagging this review to Trustpilot to try to get it taken down. Naturally, I don’t post my full legal name publicly online alongside my private medical information. But rest assured, Trustpilot verified my documentation, which is why this review is still standing tall. It’s always nice to see where the priorities lie—pristine online image management first, actual customer care second.
Since they didn’t bother updating their response after my verification went through, let me clarify why other telehealth services easily outshine this one:
Continuity of Care: Other platforms give you dedicated care teams instead of playing customer service roulette with a new agent every single time.
Basic Advocacy: Other services actually call your pharmacy or reach out to your practitioner when issues pop up—CallOnDoc flat-out refuses to engage.
Patient-First Flexibility: When waiting on lab results from another doctor, other services work with you to temporarily maintain your care so you aren't left stranded. CallOnDoc just cuts off refills.
Options & Savings: Competitors offer 90+ day bulk savings and route scripts to a far wider network of pharmacies.
At the end of the day, using CallOnDoc is like taking public transit: crowded, impersonal, and full of unnecessary delays. Other services at the exact same price point offer private car service levels of care, complete with actual follow-through. Choose accordingly!
Reply from CallonDocSep 13, 2026
Hi Aa,
This is Rosh, one of the support staff here at Call-On-Doc.
We’re sorry to hear that your experience after subscribing was frustrating and that you felt you had to repeatedly explain your situation to different support representatives. We understand how frustrating it can be when a straightforward request requires multiple follow-ups.
We also apologize for the difficulties you encountered with prescription transfers, communication with the prescriber, and requests for generic medications. These are areas where we should provide clearer and more efficient support, and we understand how the experience made you feel like you were going in circles.
We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here:
https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.
AL
Alisa
It took all day and then my insurance…
It took all day and then my insurance wouldnt fill the prescriptions
Reply from CallonDocSep 13, 2026
Hello Alisa,
This is Rosh, one of the support staff here at Call-On-Doc.
We sincerely apologize for the delay and the frustration you experienced. We understand how disappointing it is to wait all day for your prescription, only to find out that your insurance would not cover it.
Our turnaround time can be affected by consultation volume, provider review, and pharmacy or insurance requirements. Unfortunately, insurance coverage and whether a specific prescription is covered are determined by your insurance plan and are outside of our control.
We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here:
https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.
ED
Edward
Too expensive
Pricing has gone up. Too expensive to use your site anymore.
Reply from CallonDocAug 22, 2026
Hello Edward,
This is Kaye, one of the support staff here at Call-On-Doc.
We sincerely apologize that our current pricing no longer feels affordable to you. We understand that changes in pricing can be frustrating, and we appreciate you taking the time to share your feedback.
We attempted to locate your account based on the details available but were unable to find it in our system. We’d be happy to review your account and clarify the current pricing options available to you. We also offer subscription options that may provide savings on consultations and include additional benefits.
Please reach out to us directly through our messaging board, which you can access here:
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Your experience and feedback are important to us, and we’d appreciate the opportunity to assist you further and hopefully provide a better experience in the future.
DS
Dominique S.
Not a regular doctor
The doctor was not interested in hearing about my symptoms and she just wanted to prescribe antibiotics and hang up the phone. I got the sense that most people don’t request a call with the doctor. Because I don’t have a fever, I didn’t even fill the antibiotics prescription. This doctor was not helpful for my situation but I can see how she could be useful if I had an ear ache and needed antibiotics.
Reply from CallonDocAug 22, 2026
Hello Dominique,
This is Kaye, one of the support staff here at Call-On-Doc.
We’re sorry to hear that your experience did not meet your expectations. We understand how important it is to feel heard and have your concerns adequately addressed during a consultation.
Because we value your privacy, we’re unable to discuss individual medical care or consultation details publicly. We’d appreciate the opportunity to learn more about your experience and address any concerns you may have. We’ve reached out to you privately through the patient portal, and our support team is happy to assist further.
Thank you for sharing your feedback. We truly appreciate the opportunity to improve our service.
MM
Melanie M.
They did not provide a prescriptions as said, but still charged the money.
They appeared to be helpful with getting a prescription I needed covered, however, their prescription never got to my pharmacy. I called back and forth between them several times, and it was not there. Talking with my pharmacy, however, they were able to provide what I needed, but with me paying out of pocket to them as well. CallonDoc said that since I picked up my prescription, it was done. But it was not the one from them, and there was no acknowledgement or possibility of refund. I am out the money with no product they promised.
Reply from CallonDocAug 20, 2026
Hello Melanie,
This is Kaye one of teh support staff at Callondoc. Thank you for sharing your experience. We understand your concern regarding the prescription and the charges associated with your visit.
We attempted to locate your account to review the details of your prescription and pharmacy concerns, but we were unable to identify the correct account based on the information available to us. We would like the opportunity to look into what occurred and determine the appropriate next steps.
Please reach out to our support team through our Messaging Board at Call-On-Doc Messaging Board
https://www.callondoc.com/en/chat-supports
(My Account > My Profile > Messages) and provide your visit or account details so we can review the matter further.
We appreciate your feedback and hope to have the opportunity to address your concerns directly.
SC
Sonia C.
Service is quick but just know if you…
Service is quick but just know if you need a Drs note you will have to pay an additional $20 just to get a note generated.
Reply from CallonDocAug 12, 2026
Hello Sonia,
My name is Kaye, one of the support staff here at Call-on-Doc. Thank you for taking the time to share your feedback. We’re glad to hear that you found our service quick.
We understand your concern regarding the additional fee for a doctor’s note. We would like to clarify that this $20 processing charge is disclosed as part of our visit process. Before submitting a visit, patients are asked to review and acknowledge our Supplemental Disclosure, which specifically states that a $20 processing charge applies when requesting an excuse note or doctor’s letter.
We strive to be transparent about applicable fees and processes before a visit is submitted, and we appreciate you bringing this to our attention as an opportunity to further clarify this information for our patients.
We have also sent you a message through your patient portal so we can address any additional questions or concerns directly. If you need further assistance, you may also reach out to our Support Team through the Call-on-Doc website or patient portal, and our team will be happy to assist you.
Thank you again for your feedback and for giving us the opportunity to address your concern.
