CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics) Reviews | Read Customer Reviews of calltrackingmetrics.com

CTM (formerly CallTrackingMetrics) reviews

217 approved reviews, newest moderated first

Marc W.
Jun 28, 2018
Rock-solid application!
Rock-solid application and outstanding customer service. Continuous innovation adds more and more value. Highly recommended!
Reply from CTM (formerly CallTrackingMetrics)Jun 28, 2018
Thanks for the kind words, Marc! We are thrilled to hear that you are happy with the technology, as well as our customer support. As mentioned, we are constantly innovating and making enhancements to the product, and customer input is a huge driver in our development process. If you ever have feature requests or suggestions, please let us know: [email protected].
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Alyssa B.
Jun 27, 2018
Lacking in many areas
In our experience, CTM is lacking in many areas. For example: - Reporting: It is missing key KPIS such as - Abandon Call Percentage, Hold Times per call, Peak Call Hours, Avg Calls per minute (simultaneously), Current Wait time, How many calls in queue (LIVE). - Not a single feature request we submitted has been implemented. - Spotty calls via the web based softphone (which I suppose would be an issue with any web based system). - System Setup is not the most user-friendly. - Pricing is high for the quality of the system. - Customer service is always pleasant, however often times there is not always a resolution provided. Overall, I would not recommend Call tracking metrics.
Reply from CTM (formerly CallTrackingMetrics)Jun 28, 2018
Hi Alyssa, and thanks for taking the time to post the review. We would appreciate the opportunity to discuss the feedback in more detail. It sounds like you have a lot of great suggestions and we would like to see what we can do to help. We have built out a Customer Success team and with that we would like to certainly be more actively involved in your needs and requests. Please let me know if you would be open to a call to discuss further. Thanks and have a great rest of the week, Jeremy Wingate Director, Customer Success
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Call A.
Jun 27, 2018
A very solid program with useful tools…
A very solid program with useful tools and easily explained functionality.
Reply from CTM (formerly CallTrackingMetrics)Jun 28, 2018
Thanks for the great review! We really appreciate the feedback!
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Gary C.
Jun 27, 2018
Great software and easy to learn.
Great software and easy to learn.
Reply from CTM (formerly CallTrackingMetrics)Jun 28, 2018
Gary- thanks for the 5-star review! It sounds like you are finding success with the platform—remember that our team is always here if you have questions, and we have a series of helpful customer resources such as on-demand and live video training if you ever need it!
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John S.
Jun 27, 2018
Call Tracking Metrics is easy and
Call Tracking Metrics is easy and accurate to use. Great customer service and user friendly
Reply from CTM (formerly CallTrackingMetrics)Jun 28, 2018
Thanks for the awesome review, John! Glad to hear that you are loving the platform, and our customer service!
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Stephano H.
Jun 26, 2018
It is great!
It is great! Very easy to use.
Reply from CTM (formerly CallTrackingMetrics)Jun 28, 2018
Stephano, it's great that you are finding the platform easy to navigate. As a reminder, all customers have access to our comprehensive Training Hub and Online Help Center which include articles, videos, live webinars, and more! Thanks so much for the 5-star review!
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Anonymous
Jun 26, 2018
No words....
No words....
Reply from CTM (formerly CallTrackingMetrics)Jun 26, 2018
Hello, and thanks for the post. Based on your comments we want to offer to help in any way we can. Would you be willing to speak with us in reference to your experience and the post? Thanks and hope you have a great rest of the week, Jeremy Wingate Director, Customer Success
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Adam L.
Jun 26, 2018
Features malfunction- The zip code…
Features malfunction- The zip code routing often does not function (less than 50% successful).
Reply from CTM (formerly CallTrackingMetrics)Jun 27, 2018
Hi Adam, and thanks for the review. We're sorry that you're experiencing issues with the zip code routing within CTM. If you are available to review the set up and issues with our technical support team we would like to help investigate and resolve the issues. They can be reached at [email protected] or you can let me know and I can help to coordinate a call. Please let us know how we can help. Thanks again and hope it's a great rest of the week, Jeremy Wingate Director, Customer Success
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