Canvas FactoryReviews of canvasfactory.com

I ordered 2 "traditional 8" format Acrylic wall hangings. The process to design and order the product was easy and great. I also purchased the extra designer service for both items. I was fairly disappointed today when I received the product. All of the pictures are very grainy, almost like they were printed off of a printer that was running out of color. I printed them off of my own printer at home prior to ordering them to make sure they looked good together, and the ones from my home printer, printed out better than the actual product I ordered. These pictures came from high resolution cameras, and it is the same visible graininess in every single picture. This is REALLY disappointing. I could get less grainy pictures printing them off from my printer myself and hanging them in frames on the wall instead. I will reach out to the company to see what they say. UPDATE 7/15/2023: I have sent photos of my received product to customer support at Canvas Factory and they are re-printing/sending my order. They were very prompt and professional in responding to my complaint. I will update my review again once I receive the new wall hangings. UPDATE 7/29/2023: I received our replacement wall hangings, and the quality of the pictures are actually worse than the first ones we were sent. The graininess of the pictures is even more prominent, and the pictures are even blurry now. I wish this review forum allowed me to post pictures so that I could show you all what I have been sent. I truly wish I was making this up, VERY DISAPPOINTING. Sadly, I will be requesting a full refund at this point. Good luck to you if you still choose to order acrylic prints from this company. The only saving grace was the responsiveness of customer service, hopefully that holds up when I request my refund! UPDARE 8/14/2023: I had resent pictures of my second set of acrylic wall hangings and customer service has issued me a full refund for the defective product without any hassle. I am saddened this did not work out, but very happy for the great customer service I received when it did not.

Very pale poor quality , I paid for quality check and they never reached out . Disappointed

The canvases were beautiful. I ordered two sets. One set arrived undamaged. The other looked like it had been placed under something heavy, and several of the canvases arrived crushed. I immediately notified them the day they arrived, 12/23/21. I provided photographs of the damage. I was told. several times someone was looking into the matter. As of 1/8/22, I have heard nothing informative about the damaged canvases. As long as your canvas arrives undamaged, it will be beautiful. If you have an issue, you may be in for disappointment, as I am.

Picture had a greese mark on it. Print was pixelated. Washed out the colors. Very disappointed.

After inspection of the canvas print I found a stretch in the print that was the result of poor packaging. It is noticeable and completely takes away from the print.

Poor quality

Just thought the pictures didn’t look that great on the canvas. Almost like it was tiled

Item never received