Excellent
Based on 546 reviews
CASAINC4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MM CASA is an online home improvement and decor brand with a large focus on bathroom products and kitchen products. Consumers can purchase our products through a variety of retailers, such as Home Depot, Lowe's, Amazon, and on our website. Since 2019, our mission has been to provide customers with a range of top-quality, certified products they can rely on at an affordable price.
CASAINC (casainc.com) has 546 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
546 approved reviews, newest moderated first
Lawrence L.
I called due to damage to an out of warranty part. The person i spoke with (Vanessa) was very helpful and understanding. Vanessa was able to assure that I receive the parts and can now continue to enjoy my Casainc shower system. Thank you Vanessa and Casainc.
Virgie C.
I bought the heat and massage lift chair recliner in July. I love that chair that is the best chair I’ve ever owned. If you have a backache or your stress, you get back in that recliner and turn that heat massage on and you’ll fall asleep in no time it is such a good chair and their customer service is awesome also. The chairs are so good. I ordered two a matching set for my mother and I. And the price on those chairs beat the price I found on a lift reclining chair anywhere. I had the best interaction with their customer service that I’ve had with any customer service in a long time. This company really cares about their customers. I had a small problem with the controller on a lift chair and customer service helped me get that straightened out right.
Brian B.
Excellent timely service that resolved my issue immediately. I wish the installation guide had more detail to avoid the question in the first place, but the support was excellent.
Vicky
Great experience, this company helped us get a new part for our shower head. Very professional and responsive! Thank you for your help! Jacob
Jasmine B.
I have appreciated the responsiveness from the company. There was a time I needed a part replaced and they responded right away with care and patience considering he situation I was in. I also love the chic appearance of their products. Highly recommend!
Reply from CASAINCJan 19, 2026
Dear Valued Customer, Thank you so much for taking the time to share your positive experience with us. We truly appreciate your kind feedback and recommendation. We’re delighted to hear that our team was able to assist you promptly when you needed a replacement part and that our customer service provided care and patience during that time. Knowing that our responsiveness made a difference for you means a lot to us. We’re also very happy to hear that you enjoy the chic appearance of our products. Your support and recommendation are incredibly valuable and motivate us to continue improving both our products and service. If you ever need assistance in the future, please don’t hesitate to reach out. We’re always here to help. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
John S.
The communication and customer service has been top notch. All the girls I have spoken to in the customer service have been sweet, thorough and a pleasure to speak with. Thank you so much!
Glenn R.
Camellia was prompt and attentive when I inquired about replacing the hose on one of my handheld shower installations. She was very clear about how I should document the issue and, even though it was out of warranty, the company sent me a replacement hose. We're very pleased with the stylish appearance of our shower and bath fixtures. Thank you, Camellia, for your kind attention to our concerns.
William A.
Purchased a dual head shower system for my new bath. The quality is excellent. However, the shower cartridge was missing some seals. Customer service has been very good to work with and sent out a replacement in good time. I would purchase Casainc products again.
Reply from CASAINCJan 19, 2026
Dear Valued Customer, Thank you for taking the time to share your feedback with us. We truly appreciate your support and your trust in CASAINC. We’re delighted to hear that you are satisfied with the overall quality of your dual head shower system. At the same time, we’re sorry for the inconvenience caused by the missing seals in the shower cartridge. We understand how important every component is for a smooth installation. We’re glad to know that our customer service team was able to assist you promptly and provide a replacement in a timely manner. Your willingness to purchase CASAINC products again means a great deal to us and serves as great encouragement to our entire team. If you need any further assistance in the future, please don’t hesitate to contact us. We’re always here to help. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)
