Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Cash for Silver USA
Cash for Silver USA is the most trusted brand in North America to sell your silver to. We specialize in coins, sterling silver flatware and serving pieces. As well as gold and platinum jewelry, gold coins, diamonds and Rolex timepieces.MILLIONS IN TRANSACTIONSOur company has bought and sold over $150 Million in valuables ranging from sterling silver, silver coins, silverware and other precious metals.FULLY INSUREDEvery shipment is automatically insured for up to $5,000.00. Additional insurance up to $100,000.o0 USD is available prior to shipping. The policy covers loss, damage during transit and while your merchandise is at our processing facility.UNPARALLELED QUOTESYou will receive the most competitive offer for your valuables. If a competitor’s quote states otherwise, we will surpass it or return your item(s) free of charge.TENS OF THOUSANDS OF CUSTOMERSCash for Silver USA is the most widely trusted brand in North America. We’ve taken the risk and hassle out of liquidating your silver coins, sterling silver flatware and serving pieces for the highest possible settlement.
Cash for Silver USA (cashforsilverusa.com) has 417 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Easy instructions to follow and appreciated the free shipping label to send my items. Quickly gave me their quote and received my check within a week.
Reply from Cash for Silver USAAug 5, 2026
We’re glad the instructions and shipping process made things simple for you, Lee. We know convenience and clarity are important when sending in valuable items, so we’re happy our process helped make everything feel easy from start to finish. Thank you for choosing Cash for Silver USA and trusting us with your items.
CG
Cristina G.
poor company and process
poor company and process
sent out my package, never heard anything
found out with tracking through FEDEX package damaged...the end
Reply from Cash for Silver USAAug 12, 2024
I am showing that we never received your shipment. Unfortunately we use FedEx as a service, they are not apart of our company. I did look into your tracking and I am showing that FedEx is stating that the package was damaged in MIAMISBURG, OH. Please feel free to reach out to us and we can begin an insurance claim!
RO
Robin
GO ELSEWHERE!
GO ELSEWHERE!
**********This just goes from bad to worse - It's been over a week and I still don't have my items back.*******
Nor did you provide a tracking number
This seem to be the only way I can get a response.
They are completely unresponsive to text/vm/email. I've been trying to reach someone for two days to correct something important and they are nowhere to be found. Whether I get my things back is now questionable.
*****WHILE I APPRECIATE YOUR RESPONSE, IF CALLS/TEXT/EMAILS ARE ANSWERED IN THE ORDER THEY ARE RECEIVED - I TEXTED TWICE YESTERDAY MORNING, COULDN'T REACH ANYONE SO LEFT A VM AS WELL - AND THEN EMAILED ALSO LAST NIGHT. I stressed with each communication that it was urgent as I was trying to find out where it was being mailed - and in fact it had been sent to the wrong address, which wouldn't have happened if you had responded yesterday morning. You're only to quick to respond when I inquire about potentially sending items - then you disa
So my review stands
Reply from Cash for Silver USAJun 6, 2024
2/2 I am showing that the return was processed before you attempted to contact us. All materials are returned to the address on file unless otherwise stated.
1/2 I am showing that we have spoke with you on the phone today. All emails and texts are answered in the order they are received, we apologize if there was any delay!
MF
Melanie F.
From beginning to end you gave me…
From beginning to end you gave me updates and made it a NO brainer to use you in the future & tell everyone I know to use you!!! Got my check today!!! Faster than anticipated. Thank you!!!!
Reply from Cash for Silver USAMay 14, 2024
We are so happy to hear that you enjoyed our service! We hope to work with you again soon!
JC
John & C.
No response other than replies here. Reported our silver stolen.
4/26/2024 Update :
We have now filed complaints with the Massachusetts Attorney General, US Postal Inspection Service (their promise to promptly return our silver was sent by US mail), the Federal Trade Commission, and the FBI Financial Crimes
This company has not responded to communication in over a week, and has neither supplied a tracking number nor returned our silver.
We have told them repeatedly to return our sterling silver, and they have not. Another company has offered us 3x the amount they did (based on spot price, not retail), and the replacement cost is over 5,000USD.
As far as we know, at this point, it has been stolen. Looks like we have to start procedures with law enforcement.
TO BE CLEAR : at this time, they are still not returning our silver... It is absolutely a lie for them to say they return it promptly. Find a trustworthy company to sell your metals.
To protect yourself, only communicate with this company in writing. The only phone calls we are making are to the Federal Trade Commission and the FBI if our stolen sterling silver is not in our possession by close of business tomorrow (April 25, 2024) in the exact same condition we shipped it. Thankfully, every single piece was carefully photographed.
We have very well documented every email. We have already emailed twice this week. Four demands by email for the return of our property, which has not occurred.
Zero response to any emails since they said they would send the tracking number, which has never happened. Don't be duped by their replies here pretending they are trying to be helpful.
Reply from Cash for Silver USAApr 23, 2024
4/4 Emails are answered in the order they are received. I do apologize for any delay. If you could please give us a call we will be happy to assist you.
3/4 If you feel more comfortable you can send us an email. As your username is just John & Cat on here, I cannot pull up your file to help you.
2/4 Please give us a call so we can be sure this is rectified. We are in office Monday-Friday 9am-5pm EST
1/4 Per our terms we return materials if we cannot get to a number you are happy with. We offer pricing based on spot value, not retail or replacement value. We apologize for not being able to meet your expectations.
DW
Dianna W.
Excellent service
They paid to have items shipped to them. Then their offer was quick and very equitable!!!! I highly recommend this company.
Reply from Cash for Silver USAMar 28, 2024
Thank you for the 5 star review!
IE
Ilana E.
Extremely fast turnaround
Extremely fast turnaround. I received my check a week after sending them my jewelry. Highly recommend and will use them again.
Reply from Cash for Silver USAMar 28, 2024
Thank you so much for sharing your experience! We hope to work with you again soon!
AL
Allison
The simplicity of the whole process
The whole process was very easy and very prompt with a response. Very nice interactions with the staff. I received my payment as promised. I would recommend this place to anyone looking for this service
Reply from Cash for Silver USAMar 14, 2024
Thank you so much for taking the time to review our service!
