Reply from CaudabeOct 22, 2025
Hi Abdur, we do apologize if you had a subpar experience with us. As we mentioned in our correspondence with you, we're experiencing the highest ever demand in our company's history, and our Support team has been working around the clock to respond to customers.
That said, we reviewed our correspondence with you, and it appears you actually reached out at the end of August with questions about the product you received. We helped you with your questions and provided a return label in the event that you wanted to return anything. We didn't hear anything back.
One month later, at the end of September, you reached back out to us stating that you wanted to keep the case, but that you had issues with the screen protector. We asked for photos of the issue, which you provided. We then gave you a return solution that didn't actually require you to send anything back, since we wanted to make the process easier for you.
At this point, you were outside of the 30-day return window. Nevertheless, we still sent you a complimentary unit of our new CrystalShield Elite series PLUS we refunded you 10% off of your prior order.
So while we apologize for taking longer than expected, we did want to make sure the record was straight. Our team works very hard to make sure all of our customers are taken care of. And in this particular instance, apart from replying less quickly than we would've liked, we did go above and beyond to address your concerns.
We're still always happy to help, so do please feel free to reach out to us in the future if you need anything.
