Eve M.
FYI for anyone considering getting…
FYI for anyone considering getting their clear case and wondering how this company’s business practices. I saw someone who really liked Caudable on Reddit and bought a case. But this thing broke on the first slip out of my pocket when I squatted down outdoors. Never ever had a case like this and I realized it’s not designed with any absorption. There is also not enough of a raised lip protecting the front screen, so the screen protector on two corners of my phone also cracked. But what’s even more interesting is that when I went on their Reddit to see if any other users had this issue and any planned design improvements I found 0 original posts on that and multiple comments from other users saying their feedback post got deleted. I tried making my own post and guess what, deleted as well. Well Caudable, let’s see how far your censorship powers reach.
Reply from CaudabeNov 10, 2025
Hi Eve, Thanks for taking the time to share your experience. We’ve also reached out separately to help resolve this for you. It sounds like you purchased our Lucid Clear case. As with all of our products, it’s covered by a two-year warranty. If your case was damaged or didn’t meet expectations, we’ll gladly replace it or exchange it for another model. There reason there isn't much discussion online about Lucid Clear is simply because it was discontinued about two years ago and wasn’t among our higher-volume products. That’s why there are fewer owners and, naturally, way fewer posts about it. As for Reddit, we want to address that directly. We do not remove posts or comments simply because they’re negative. You’ll see plenty of critical and constructive posts and comments on our subreddit. Trying to suppress negative comments in 2025 would be pointless. The internet’s far too big for that. Our subreddit is a place for open discussion about our products, good AND bad. What we do moderate are posts that violate basic community guidelines: for example, those containing personal order details, duplicate posts flooding the feed, or comments that are disrespectful or harassing toward others. These rules aren’t unique to us. They’re standard across Reddit communities. The situation you’re referencing likely relates to our iPhone 17 launch earlier this year, which saw the largest spike in demand in our company’s 13-year history. That surge temporarily stretched our operations and understandably led to frustration from customers waiting on preorders. During that time, some subreddit posts broke our posting rules, and those were the ones moderated or removed. But open, honest feedback, even when negative, has always been welcome and remains visible on our subreddit. We’ve spent over a decade building Caudabe by focusing on craftsmanship and exceptional customer care. The past few months have been challenging, but our team has made enormous strides in improving both fulfillment and support, and we’re proud to see how much positive feedback has followed as customers have been receiving their orders. Hopefully that sheds some light into what you may have seen. The most important thing, though, is that we will absolutely take care of you and your order, so please do reach out to our customer support team to get that process started.