CerebralReviews of cerebral.com

Mental Health

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3.9

Average

Based on 5,239 reviews

Cerebral3.9

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About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Folks Told, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Folks Told: 2026

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Jaylynn D.

Nov 29, 2025

Extremely Misleading Billing Practices + Zero Accountability

I really wanted to like this company, but my experience has been overwhelmingly disappointing. I was quoted one price before my appointment — a “max estimated cost” that was presented as transparent. After the visit, I was charged nearly $225, far above what I was led to believe the cost would be. When I reached out for clarification, I was given mixed explanations, long delays, and ultimately told the charge couldn’t be corrected, even though the estimate was significantly off and they billed the wrong insurance. The tone shifted from “we’re here to help” to “there’s nothing we can do” very quickly. I understand how insurance works, but what Cerebral is doing feels intentionally unclear and misleading. If your “estimate” ends up being essentially meaningless, then it’s not an estimate — it’s bait. On top of that, communication felt dismissive and robotic. I was given contradictory information from multiple representatives, and every response felt like they were closing the door on the conversation instead of addressing legitimate concerns. I would strongly caution anyone considering this service to check reviews and understand that your final cost may be far higher than what is presented upfront. I will not be returning as a patient. More interested in the money than helping people unfortunately.

Reply from CerebralDec 2, 2025

Dear Jaylynn, We appreciate your feedback regarding the billing and communication problems you faced. Your feedback is invaluable, and we are committed to understanding your perspective better. For in-network insurance clients, our subscription fee is $0 per month + applicable copays/coinsurance to be later billed through insurance. The estimate presented to clients reads as “Max estimated cost per session, after your deductible”, as this is the estimated amount owed after an individual's deductible is met. You can contact your insurance provider directly for more information around your deductible! I can absolutely see the frustration with your experience and want you to know that we are here to support you with any further questions you may have. If you are seeking additional support, please contact us at [email protected] so our dedicated team can work to support you further. Kind regards, Customer Engagement Team, Cerebral

About Cerebral

Cerebral (cerebral.com) has 5,239 customer reviews on Folks Told, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Folks Told: 2026