Average
Based on 5,239 reviews
Cerebral3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
Shyron S.
Holly really listened to me and made me feel so much better when she diagnosed me. Unlike other PCPs who have written me off with other disorders she actually listened and saw that those weren’t the case
Scott
My prescriber, Chris, was excellent. He was understanding and took time with me.
Caroline D.
Easy to use. Only reason I didn’t give 5 is the connection is really bad
Beena N.
Only one therapist that takes BCBS and the therapist is only available at 6 am CST.
Reply from CerebralDec 27, 2022
We appreciate you sharing this feedback with us. We would like to do what we can to help you and ensure that we are being receptive to your needs. You can reach us at [email protected] and we'd be glad to assist however we can.
Bev E.
My son has serious depression and is/was using cerebral, he made his payment and then never got his prescription refilled because they would not return a ridiculous number of calls. He ended up in the ER with a live-threatening situation as a result. They should be out of business for their unethical practices. They are playing with people's lives. It is unbelievable they are allowed to continue.
Reply from CerebralDec 27, 2022
Thank you for writing in. Our intent is to support individuals along their mental health journey. We understand the importance of getting medications that work for you and getting them on time. We care deeply about your mental health and want to make sure we do everything we can to remedy this situation. You can email us directly at [email protected]. Hope to hear from you soon.
Gary D.
I was unsure about the direction to get help for my mental difficulties and problems. It has been so refreshing to have this service available and affordable to get some relief and help. Prayers were answered by this service for me. My therapist was skilled and caring. This is a real life saver for me
Donnovan A.
I had an account and was unable to pay my invoivces on the app or the website due to bugs or links simply not working. I attempted to reactivate my service through the app and the website, could not find my plan or options to reactivate my service. I tried to reach out to customer service on their email and got NOTHING in response. I AM TRYING TO GIVE THEM MONEY but I get no response and their services do not work online nor in-app. I liked using them but they have made it impossible to get my meds and will have to use a different service now. Cannot recommend because they may randomly make getting your meds impossible, which can be detrimental to our mental health, which they pretend to care so much about.
Reply from CerebralDec 27, 2022
We're sincerely sorry to learn about your concern regarding your medication. We want to make sure you and your care team are on the same page. Please feel free to contact us at [email protected] for more direct assistance. We would like to do what we can to help mend this situation.
Kathryn H.
I have had the most positive experience with Cerebral. Everyone is very helpful and understanding.
