Average
Based on 5,239 reviews
Cerebral3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
Jaclyn C.
I love Cerebral so far! This was my first experience, and the nurse who did my intake was so incredibly thorough. She took the time to walk through my whole life history very pleased with my service at 100%, would recommend.
Louis M.
Cerebral has been a life saver for me! With my line of work, I travel a lot, all over the country. This makes it hard to create a rapport with a therapist, as I can't guarantee that I'll be in the same town at the same time each week. With Cerebral, I've been able to have consistent therapy sessions for more than 12 months now, irregardless of whether I'm at home, in the office, or sitting in a tree 100 yards from my tree crew! My therapist is fantastic to work with, and has been instrumental in the progress I've made thus far. My only complaint is that it's not covered by my insurance because of the state I'm in, but there's not much I can do about that.
Stephanie
Never got as far as using the service, became increasingly uncomfortable with the sign up process. The biggest red flag for me was having to process payment before realizing what you were paying for. The low price I for the medication service, therapy services are five time as expensive and not covered by insurance.
Reply from CerebralOct 25, 2022
We appreciate you taking the time to provide feedback. We are sorry to hear that you may have faced some difficulties with our billing services. We would like to work to make this situation right. If there is anything we can do to help, please don't hesitate to reach out to us at [email protected] directly for further assistance. We hope to hear from you soon.
Sonia W.
The ap is SUPER glitchy, but the service is great. It’s really difficult to get help right now and this is a quick turn around.
fallen
Stay away. I understand any business is in it for profit, but profit supersedes any care or treatment for their patients. I will never return to Cerebral. Their customer service will not work with you and they suck you into contracts they claim they can’t refund. I’ve received zero service from them the last 2 months yet they continued to charge me despite cancelling and refuse to refund for the one month I requested (which is the coming month. They charged me a day ago and refuse to refund). They are horrible and couldn’t care less about your mental well being.
Reply from CerebralOct 25, 2022
Thank you for taking the time to share your experience. We sincerely apologize for any confusion in our pricing structure and any difficulties you faced in utilizing our services. We would like the opportunity to make things right. Please reach out to us at [email protected] directly. We look forward to assisting you.
Gracie B.
Would give 0 or negative "stars" if I could. This is a platform for people with mental health issues, but they constantly make you need to self-advocate for anything you need. Which, if you have mental health issues, is really hard to consistently do. They've sent meds late when we're not supposed to skip doses, they have a rotating door of providers so there's basically no continuity of care, I had to wait months to get the right provider to get the proper treatment for one of my mental health issues, and just as I got it, that provider quit the platform. My "care counselor" basically never took notes on what I told her so even though I had the same care counselor for almost a year, I had very little continuity of care with her either. I also referred my best friend to this platform and they've put him through the same treatment, so not only is this "platform" not helping us, it seems like it's actively neglecting us. So I also carry the guilt of putting someone I love through this as well, on top of the issues I initially came to this platform with.
Reply from CerebralOct 24, 2022
We appreciate you sharing this feedback with us. We would like to do what we can to help you and ensure that we are being receptive to your needs. You can reach us at [email protected] and we'd be glad to assist however we can.
Fredrick S.
Cerebral was to provide counseling services. Initial debits of $30 and $174 was performed. In this time, one 30-minute discussion was had with a "case manager" and another 30-minute discussion was had with a care counselor. These charges are deemed to be acceptable (marginally). Counseling was to continue with another care counselor. However, the counselor cancelled the appointments, so counseling did not take place. Rescheduling with the counselor was unsuccessful. During this time, Cerebral charged an additional $259. Since there was no service, this charge is not deemed acceptable. Cerebral acknowledged that the sequence of events was poor and refunded $64.75 after verbally "suggesting" that $259 would be refunded.
Reply from CerebralOct 24, 2022
We are constantly working to improve our services, and we appreciate you taking the time to share your feedback with us. We value all feedback that we receive, and we would like to take this opportunity to learn more about your experience. Please feel free to contact us at [email protected]. We look forward to hearing from you.
Angel L.
I love it. I would give. A 5 star if some things were more accessible to do . As far as being able to get in contact with the doctor outside of appointments .. or talk to someone . And the exercises were more individual based. But i love my prescriber when u first started i was in a bad place. They were able to get me the medication I've been needing for probably years. They told me i had bi polar 2 .. which made so much sense because no way someone can be depressed for 13 years ... It's helped me a lot in the last few months and i would totally recommend it.
